Bristol Street Motors Ford Stoke Reviews Summary

Customer Service

Pros:

• "Excellent service and they take the time to listen to enquiries."
• "Fantastic service from all the staff especially Declan and Zieko."
• "Nothing was too much trouble. Thank you Bristol Street Motors."
• "The staff are friendly and helpful."
• "Their willingness to address my concerns and answer my questions patiently demonstrated their commitment to customer satisfaction."
• "Very impressed with the professional service I received."
• "Absolutely brilliant service, all staff so welcoming and attentive."

Cons:

• "By midday I still hadn't been called back so I tried again."
• "Waiting that length of time with such lack of communication we felt was very poor and won’t be doing business or recommending any BSM to and friends/family."
• "You get ignored until someone can be bothered to serve you despite there being many staff wandering around."
• "Only interested in sales. After care is appalling STAY AWAY!!!!!!!"
• "The only contact I had from the service manager was to inform me of the diagnosis and to request the spare key."
• "45 minutes went by and no one had spoken to me."
• "Awful experience, would never use or recommend service/parts dept."

Vehicle Purchase & Condition

Pros:

• "Most importantly I love my new car."
• "Highly recommend this dealership to purchase your car."
• "A big thank you to Nathan and also Idris for all of your help we are delighted with our new cars :)"
• "Salesman Jared was a pleasure to deal with, he organised our car’s delivery from Birmingham and our subsequent test drive."
• "I bought a used car and everyone I dealt with was professional and knowledgeable."
• "fantastic customer service from start too finish very well updated throughout the process of your new car order."
• "Picked my new Ford Focus st up from Stoke yesterday and couldn’t be happier."

Cons:

• "I brought a transit custom at the end of June and am still waiting for the agreed floor mats, missing fm antenna and Crucial Spare wheel."
• "Totally disappointed with Bristol Street, my vehicle is less than 12 months old and only covered 8,500 miles and the clutch started to slip."
• "The only reason it isn't 5 stars is because despite my new car being valeted there about 4 times it's still not at the standard I'd expect from a car coming from a dealership."
• "Having now had a second independent inspection on my vehicle I have been told that the engine failure was caused due to the timing being out! I would never purchase another ford vehicle."
• "Disappointing!! After two visits for our local branch at Trentham lakes stoke, my van is still not sorted!"
• "Took around 10 weeks to not fix my car."
• "Bought a nice Ford Ecosport from Bristol Street Motors Stoke which was in very good condition but a big let down as the floor mats had been removed and they would not replace them."

Staff & Customer Interaction

Pros:

• "Joe was very friendly, professional and it felt like we were talking to a friend rather than a sales person."
• "She greeted me with a warm and friendly demeanor that instantly put me at ease, a rarity in the world of car repairs."
• "Jacob was thoughtful and very considerate."
• "Thank you Andy Gollins for all you help during and after our purchase, nothing was too much trouble."
• "He went above and beyond to ensure we were happy and couldn't do enough for us."
• "Angela/Beck from Bristol Street Stoke delt with me with. They were very nicely spoken very polite."
• "Ashley Marsh came out to the car and went through everything in great detail, very pleasant and very professional."

Cons:

• "Long story short - they couldn't rectify the problem so I asked them to remove all of the mud flaps."
• "After making payment and receiving my paperwork, advising both verbally and in black-and-white, that the vehicle had been washed and vacuumed... the workshop drove the vehicle around to the front of the showroom both unwashed and un-vacuumed."
• "The new sales staff didn't give a warm welcome, and appeared to try to avoid eye contact at all costs."
• "Car was in for a service and MOT. Stop start system not working so advised on arrival... Collected car and stop start still not working."
• "I will now have to take time off work on Monday to sort this out on behalf of my mother who has been left without a car all weekend."
• "Had a visit today 16/10/22 had a look round all the cars in the lot outside went into showroom had look round some of the new cars all laid out nice at least 4 salesman totally ignored our presence."
• "The woman who dealt with me (Claire) is a liar!"