TrustFord Birmingham - Erdington Car & Transit Centre Reviews Summary

Customer Service

Pros:

• "Purchased my Ford Kuga yesterday, the salesman Safin Kahn, who I’d previously chatted to on the phone was great to meet and deal with."
• "Jack Whitaker when above and beyond! Unreal service highly recommend if you’re interested in purchasing a van to go to jack!"
• "Very friendly and helpful people, no pressure selling, offering very fair price for my old car and explained how that offer price was reached."
• "Paul lund talked me through everything both times, I felt comfortable and happy with the service I received."
• "Jeanette was excellent when purchasing my new car, kept me updated throughout the process and took time to answer all my questions."
• "Really great experience with the dealership when I first walked in very friendly and helpful I was then handed over to Muj who was absolutely brilliant."
• "Excellent service from Suzette Pearce from start to finish."

Cons:

• "Transmission fault on my ford Cmax automatic, took to Trust Ford Erdington, had diagnostic, too much to write here, attitude bad."
• "Still now 5 days on no phone call back or response from email."
• "DON’T BUY FROM TRUST FORD!! STAY WELL AWAY!!"
• "Absolute joke of a company... my car stopped working one day and was advised that the cam belt has snapped."
• "Long story short it’s nearly been 4 months since I bought the car and the problem still isn’t fixed."
• "They took my bad review off. So I’ll try again. Told me my van was under warranty then said not."
• "A total nightmare."

Vehicle Quality and Maintenance

Pros:

• "Paint and dent removal was brilliant."
• "But let me remind people trust Ford do a comprehensive check to every car before sale."
• "The company as a whole are very determined to make your visit a very safe, clean and hygienic one."
• "Booked my car in for new brake disc and pads. Not only were they much cheaper than my usual garage but the service was impeccable."
• "Outstanding service from Jeanette Roberts, from my initial enquiry late March, right through to collecting my Kuga yesterday."
• "Repaired my car after an accident. They did a good job on the car and was happy with the worksmanship."
• "Had some body work done on our vw touran."

Cons:

• "Do not trust. Was Sold paint protection with promise car would be polished before hand."
• "Had my car serviced at the Perry Barr branch last year... Overall experience was negative."
• "I won't be buying a car from Trust Ford again as I can't trust them."
• "Driving home engine management light came on, and another light which turned out to be the adblue low."
• "I've had the car for 3 years and In that time I had to folk out a lot of money on repairs."
• "This car as had to have a new cambelt and tensioners, idler pulley, oil changed, a vaporiser, egr replaced multiple updates, a new modem, two rear shock absorbers, and last week after multiple forced DPF regen’s, it had to have a new DPF filter."
• "Took the car today to check the pump for the screen washers as it wasn’t working... very rude and unprofessional."

Pricing and Financial Issues

Pros:

• "Messaged them enquiring about a car priced at £9690... Got an email back saying I would need to pay £4000 cash."
• "After speaking to the sales assistant they confirmed that they’d made another error and thankfully changed the price."
• "Put a deposit on a 2019 Raptor @ £38,000.00... Insisted on a check and was told it's going to need to be replaced under Ford warranty."
• "Adam was extremely helpful and friendly."
• "Thank you Saf for making it easy, great car too."
• "Came with a specific car in mind and the whole process was very easy, stress free and very informative."
• "Went to another dealer who got me a better car for less and didn't have to pay any deposit which I'm still waiting 6 weeks later for."

Cons:

• "Either way they are doing a fantastic job on ruining a 40 year old relationship between us and Fords having spent millions."
• "I ended up just asking Justin to refund me my £7000 deposit and sorting my finance out and Justin replied he cant do that as its for someone above his 'pay grade' where I found that deeply unacceptable."
• "I saw that the car no longer has the stop/start ignition button and the electric folding mirrors that fold when the car is locked are now bog standard."
• "CAN'T TRUST FORD. AVOID. AVOID. AVOID."
• "Whilst I am starting to get used to the car, I feel like I have been short changed."
• "Justin’s reply was: 'What do you expect from a second hand Vehicle what’s going to be 4 years old in March 2024' I felt deeply offending by the matter."
• "Had a great selection of cars, however after deciding to purchase a car and going on a test drive, we were then told that they’d made a mistake on the pricing and that I’d actually be £2,000 higher than what was listed on the display."