The Black Ladd Reviews Summary

Service

Pros:

• "Great service and beautiful food."
• "The staff were lovely and looked after us well."
• "First, the service was impeccable 👌 friendly, warm and couldn't do enough for us."
• "The staff were so friendly and welcoming."
• "Service was brilliant."
• "The staff are inviting, friendly and attentive."
• "Staff are super friendly and genuinely engaging."

Cons:

• "Would not return again and wouldn’t recommend it to anyone ontop of the terrible customer service."
• "The service was seriously below par, we were waiting an extra 20mins for half the food because the order had been taken wrong."
• "The service was disgraceful, staff members not having a clue how to serve customers."
• "Service was very poor and attitude of staff left much to be desired."
• "Waited over an hour at lunch time for food."
• "Service is 0/10 the worst service I’ve received at a restaurant."
• "Service was terrible. Took at least 45 mins for food to arrive and was burnt on the bottom."

Food Quality

Pros:

• "The food was fabulous! It was well presented, piping hot, and cooked to perfection."
• "Excellent quality pub grub, how it should be."
• "Fantastic home cooked food."
• "The food was delicious as ever, and the staff so attentive, nothing was too much trouble."
• "The steak was really nicely seasoned and cooked perfectly and was served with amazing thick cut chips."
• "Home cooked pub grub that hits the spot every time."
• "Absolutely delicious food."

Cons:

• "The food is well below average and the prices are very expensive for the quality."
• "The burger I had was absolutely disgusting tasted like it just come straight out of the microwave."
• "The peas were disgusting tasted of scampi, the fish batter was burnt on the outside and undercooked on the inside ie soggy batter the chips were very oily and not even on the plate."
• "Fish and chips was awful- fish was very dry and had an awful after taste."
• "The chicken was dry and had barely any flavour."
• "Food looks amazing doesn't it? But it wasn't. The lasagne tasted like water, the chips had black bits in and the peas were overcooked and dry."
• "The beef was cooked to leather. Watery tasteless gravy already poured over my full meal by the staff."

Atmosphere & Setting

Pros:

• "Historic black and white timber framed building set high on a hill."
• "I love the atmosphere, especially when the open fire is lit."
• "Stunning views all the way out to the distant Manchester City centre and then beyond to the Cheshire plains."
• "It's a nice traditional pub set in the countryside."
• "The Place is lovely, very old and traditional, in a great setting, very clean."
• "The views are amazing, the atmosphere inside with the open fire is just what you'd expect from an English country pub."
• "Very cosy pub with great views."

Cons:

• "Toilets were very dirty with water and sloppy tissues on the floor."
• "The place is freezing and in need of a revamp for sure."
• "Felt cold and looked dirty inside."
• "We was put in another smaller room and felt there was no atmosphere like I would want when out for a meal."
• "The room was SO smoky it stunk, made me cough and my eyes water."
• "The whole place was freezing I wish I had taken a coat I was so cold."
• "Cold unwelcoming atmosphere, big dark open space with bar yet no one there."

Value for Money

Pros:

• "Especially good value on the £5 lunch menu, although dishes are described as 'small', I think you get a very decent portion."
• "Lunch menu a bargain with good sized portions and wide selection of good quality food."
• "Good old fashioned country pub food which comes in massive portions."
• "The lunch time menu for a fiver is great value for money."
• "The portions at The Black Ladd were impressive and we agreed that the meal was good value for money."
• "Great meal off the two courses for £12.95 menu."
• "Amazing food lovely friendly staff busy pub £12 for a 3 course meal pea n ham soup was delicious, fish chips and mushy peas were lovely and jam roly poly with custard was good will be back recommend to others."

Cons:

• "It's steadily gone downhill. First the portion sizes are miles smaller, the quality has dropped dramatically and service is terrible."
• "Portions were rubbish, presentation was awful and food was lukewarm."
• "I think it's excessively high priced for the quality and amount you get."
• "Wow so expensive. By comparison to other eateries in the area it's unrealistically overpriced."
• "Every item on the menu is itemised so my main meal cost £15.95, veg £3 and mash £3."
• "Very overpriced for the small portions you actually get."
• "Just shy of £20 each for half a bowl of soup and a frozen tv dinner."