Fox Inn Bury St Edmunds Reviews Summary

Service

Pros:

• "Kat and her team are a credit to the company."
• "The staff were wonderful throughout and very efficient."
• "Superb service and all very friendly."
• "A special mention for Leah who was our server. All our questions were answered, explanations given and a great sense of humour all afternoon."
• "Lewis and his colleagues looked after us really well."
• "The staff were truly great."
• "Thank you to all the friendly staff!"

Cons:

• "The poor having to staff bring out uncooked fish and deal with the awkwardness."
• "Absolute disgrace !!! Called here at about 19-15 to order some food & 1 member of bar staff ( bald with glasses ) said I wouldn't be able to order as they were short staffed & I hadn't booked."
• "However, what's important is the service, which was really poor in this case."
• "Disappointing customer service, it's now May and I am still waiting for a refund of a deposit I made on new years eve, various emails sent no reply."
• "The waiting staff didn't ask if everything was Okay nor at the end when we paid, all rather disappointing to say the least."
• "The service was very slow and poor, not a friendly smile to be seen."
• "By far the worst service I've ever had."

Food Quality

Pros:

• "Wonderful food, great choice available on both food (including starters and deserts) as well as drinks with very fast service."
• "Food was delicious."
• "Splendid food."
• "Sunday roast highly recommended, the homemade cheesecake was the best I have ever tasted!"
• "The food was 5 star, particularly the breakfast."
• "The food (and beer) is top class."
• "The food was excellent; beautifully tender pork belly on an unctuous sticky sauce, rice accompaniment."

Cons:

• "A large chunk of my husband's steak was fat and inedible."
• "Unfortunately they weren't tortilla chips but more like pitta triangles which was disappointing and a bit greasy."
• "The food is average pub grub."
• "Very average meal cold peas gammon inedible."
• "Unfortunately the food can be a bit disappointing."
• "The fish was very disappointing, very little fish and a large amount of well overcooked batter."
• "Dreadful meal."

Ambience & Decor

Pros:

• "Well what a fantastic place to spend your honeymoon..my new Husband booked as a surprise for me as we love Bury."
• "The pub was beautiful with super friendly staff."
• "Very nice modern barn convention style rooms. Big bad big shower."
• "The inn room was located outside the pub which was great. The room was beautifully decorated and clean."
• "The atmosphere was great the drinks were fine."
• "Nice atmosphere."
• "A lovely old pub next to the idyllic settings of the Abbots Bridge."

Cons:

• "The pub is revamped internally but seems to lack its original charm."
• "The room did have a slight damp wood smell to it, if I had to find fault, but its very old!"
• "60% of tables reserved with nobody sitting at them causing people to share tables."
• "Unfortunately they weren't tortilla chips but more like pitta triangles which was disappointing and a bit greasy."
• "Was a bit disappointed as we expected it to be a bit more upmarket but couldn't tell by the photos online."
• "Such a shame such a great pub has gone so far downhill."
• "They have a nice outdoor area, however, we saw lots of drug trades going on and an unforgettable smell of weed."

Accommodation

Pros:

• "Lovely big bath lots of hot water to fill."
• "The rooms are in an annexe attached to the pub. Very warm which was welcome as the weather was snowy and cold!"
• "Stayed overnight and also enjoyed an evening meal there. The staff were extremely friendly and accommodating and the room we stayed in, which was the superior room, was amazing."
• "The room we had was beautiful."
• "The rooms are huge and well stocked."
• "Room was spacious and comfortable."
• "Stayed for a couple of nights in room 1. Lovely decor with double height ceiling."

Cons:

• "Great breakfast. The room, although nicely done, suffered from loads of noise from the above room."
• "The room did have a slight damp wood smell to it, if I had to find fault, but its very old!"
• "Room 2 very nice apart from the chunk out of the bath panel and the scalding hot water and the cold water which never seems to get cold."
• "The place isn't cleaned all that well we found. There was a dirty knife under my seat and my brother found lots of ants on the floor and even some on the table."
• "Anticipation failed to live up to expectations as the ale was not crisp and clear and was totally flat."
• "Little matters like sticky tables and quite dirty windows actually make an impact on customer experience and perceptions and are not difficult to address."
• "Food quality is dire, your breakfast will be swimming in water."