Pizza Express Reviews Summary

Customer Service

Pros:

• "Went in for a visit and was served by a lovely woman called Beth she was super attentive and even remembered our exact order."
• "Big thank you to the two lovely ladies and the gentleman who done absolutely great job making our daughter party unforgettable."
• "I think this lady was called Danielle and she made our daughter so happy! She took the time to show her how to order her own food."
• "Dropped by for some quick lunch, ended up staying for almost 2 hours as we felt so welcomed and not rushed."
• "Just wanted to post and say what a lovely experience we had yesterday evening. We were served by Dani (i think)."
• "A brilliant meal out as a family. The waitress was really friendly, polite and helpful."
• "I just wanted to come onto say our server amber was so lovely for us when we came."
• "We had a lovely time with our two boys. Our youngest is autistic and the server we had, Amber, was so helpful."

Cons:

• "Front manager/team lead (a lady) had a real attitude when we came in and no welcome smile."
• "After waiting for 20mins for a menu with no luck, we went and got our own menus from the front by the front door."
• "The same lady manager/team lead, had the worst attitude and was like, I can't be bothered another order."
• "Our biggest RED FLAG was that, I felt (FELT), being a mixed couple, we were treated differently."
• "Where to start... Our first visit wasn't the greatest greeted by a young lady with glasses who said we couldn't dine."
• "Nice place, clean and staff friendly. Pudding selection was a little disappointing as lots of the cakes were not available."
• "We decided to go here after not visiting a branch in a while. I was disappointed after my order was wrong."
• "Would give this ZERO stars... Was 'greeted', if one can even call it that, in a rather unwelcoming fashion."

Food Quality

Pros:

• "We ordered many dishes and there were no complaints from any of us. The food tasted good."
• "The food was great, the waitress and other staff friendly and helpful and we got to use our rewards so the price was good too!"
• "Lovely standard pizza express pizza. It always feels like a premium pizza restaurant when you go here."
• "The food was delicious and served in good time too."
• "Nice place, clean and staff friendly. No need to book when we visited. We had a 4 cheese pizza and a nduja calzone."
• "came in on sunday and had max as our server, he had amazing service, super friendly and very attentive."
• "Is it now the Pizza Express policy to reduce the amount of food served and increase the cost of it? I know times may be tough but have we reached the point of rationing, Pizza Express?"
• "This Pizza Express was like any other Pizza Express. Lovely food and a great atmosphere."

Cons:

• "But the water we ordered never came, despite asking again.."
• "Missing out on 5 stars only because the seats had crumbs left over from previous eaters."
• "I asked for caramelised onions and got normal ones. The pizza was not very warm."
• "Vegan pizzas were a bit disappointing, no where near enough 'cheese' used or sauce so they were very dry."
• "really bad service. waited 40 minutes for 1 margarita pizza which was undercooked, cold and uncut."
• "The seats were dirty and service was terrible due to lack of staff especially on a weekend day."
• "Food was tasteless. The garlic butter on the dough balls was the only thing that had any taste to it."
• "Pizza was not as good as pre lockdown. Very little cheese, barely any herbs, very bland and served quite cold."