Hammam Spa Reviews Summary

Treatment and Therapists

Pros:

• "had an amazing body scrub, foam massage, hair treatment and facial from Veronica."
• "My therapist Veronica was kind and professional throughout and I felt like my relaxation was very important to her."
• "Teresa was just amazing with her massage and she Sasu was amazing with the scrub."
• "The ladies doing the treatments were lovely and very welcoming."

Cons:

• "everything felt rushed, there's no privacy where the 'bathing' is done."
• "We're rushed throughout the process, no hot oil treatment or head massage."
• "The massage was extremely uncomfortable, my shins were killing me after."
• "They just got on with the jobs, ordering me to sit down, stand up, sit there, lift up, etc."

Facilities

Pros:

• "The premises are very clean, a proper Aladdins cave once you're inside."
• "When you enter you feel like you’re in Morocco or Turkey."
• "There were lockers with keys for us to use which was great."
• "The place looked and felt clean."

Cons:

• "Only complaint is the changing room and toilet are small."
• "No changing rooms, just 1 tiny locker cupboard for everyone to change in."
• "The changing room was poky and very small, two of us struggled to get changed afterwards."
• "Small cramped changing room."

Customer Service

Pros:

• "All staff including Mo at the reception were really friendly."
• "The receptionist was all smiles and very friendly."
• "The staff were amazing. We were pampered from the moment we got there."

Cons:

• "Polite staff but the lack of cleanliness, no privacy, inadequate facilities, really let this place down."
• "Staffs also! Terrible experience......"
• "My purse was open in my bag and around £8 in pound coins was missing…I told the receptionist and she just looked down, turned around and walked back in…she showed no concern or even apologised."

Value for Money

Pros:

• "Booked via Wowcher, the bronze package. Cheap & cheerful :)"
• "Very good value for money and not expensive."

Cons:

• "Not worth the price! You don’t get what you’ve paid for, not even your 1hr."
• "The whole experience finished 1.15mins -1.30. When asked about the missing treatment was informed they no longer offer the treatment."

Booking and Management

Pros:

• "I had one of the best experiences of a hammam. We chose one of the first slots and we had the place to ourselves for the whole time."

Cons:

• "Good luck actually making a booking."
• "Although I had a voucher that clearly stated I could book on weekends the manager has decided not to accept them."

Overall Experience

Pros:

• "We will definitely be coming back 👍"
• "Would definitely recommend to anyone who needs to unwind from everyday stresses."
• "We left feeling relaxed and our skin so soft."

Cons:

• "Hygiene and cleanliness needs to improve, needs a remodel."
• "Firstly our session was overbooked... the jacuzzi was not on as it had not been cleaned which was disappointing."
• "Very underwhelming. I came here when they first opened and it was much better back then."

Atmosphere

Pros:

• "Like the vibe and music it gives you that feeling that you’re actually in a different country."

Cons:

• "Relax area was not relaxing."
• "We were left in a 'relaxation' area which was cold and just a room off the main hallway."