Address: 12 Glendale Ave, London, N22 5HL, United Kingdom
Phone: +442088882664
Rating: 4.4
based on 92 reviews.
Staff and Service
Pros:
"Thank you so much to Brenda and Anamaria for being so lovely, warm, accommodating, friendly and for the best treatments."
"Was greeted by a friendly member of staff who confirmed her appointment and took her into the spa room."
"The staff there are so nice and friendly!"
"The environment is very serene and the staff were extremely accommodating, polite and professional."
"The service here was friendly & the accommodation for our needs was very good."
"Upon entering, you're greeted by lovely therapists who ensure your time throughout is at the highest standard."
"Staff are very friendly and provide an excellent service."
Cons:
"One Asian therapist was really good however other therapist didn’t seem much experienced."
"It was really hard getting hold of them via phone to book."
"The staff completely lacked warmth and customer service skills."
"When we addressed the temperature issue to staff there was no real care or remorse."
"The customer service wasn’t great, felt like you were bothering them if you needed anything."
"Worst service I have ever come across in my life."
"Overall, I had a disappointing experience with service and lack of competency/ relaying accurate information regarding pregnancy safety and spa use."
Facilities and Decor
Pros:
"The jacuzzi is the biggest one I've seen & the temperature was perfect."
"The centre provided us with slippers, towels and gowns."
"The atmosphere in the room is amazing, it’s dark with candle lights and flowers."
"The Spa area is absolutely amazing! It is completely secluded so there is no fear of any men entering the space."
"The spa was extremely cosy and relaxing."
"A great experience, private and tranquil."
"The spa itself is decorated beautifully with a little pond outside."
Cons:
"If you want luxury this is not the place."
"There was no slip mats and this raised health and safety concerns for us as no slip warnings and given this was a 'wet' area this concerned us."
"Jacuzzi had a bit of dirt in which was off putting."
"The 'steam room' is a tiny cubicle for 3 people MAX and the highest temp it went to was 30 degrees."
"The only downside is the shower. My sister & I couldn't get a warm temperature on it when we took our turns."
"They did not change the wet oily sheets on the bed after being used."
"The bad experience: My husband consulted the beauty lodge day spa to arrange a treat for my pregnant self and my pregnant sister in law...the spa room was so hot it felt like a sauna."
Value and Experience
Pros:
"A hidden gem I hope this place stays because it is unreal and I have already booked to go back again."
"I had the most amazing experience from start to end. My massage was absolutely divine."
"I very much enjoyed my spa session yesterday. I booked the 'pamper package' and I will be doing it again."
"Escape the hustle and bustle of the city and enter into the peaceful garden and aromatic environment of this lovely spa."
"However, it was a relaxing and pleasant experience as we had our own private room."
"We all loved it. While my sister had her treatment the remaining 4 of us continued to enjoy the spa facilities."
"Wonderful experience it was my first time attending this beautiful spa."
Cons:
"Was not worth the price at all."
"Overall the experience was disappointing and not like what they had advertised."
"The massage was the worst massage I've experienced in my life!"
"The one star is because the place looked lovely. Great decor. Everything else led to the worst spa experience I've ever had!"
"This was not a relaxing experience sadly, and felt rushed and uncomfortable. Disappointing and costly."
"It's not worth the money - the Turkish hammam in Edmonton Green is much better for your money."
"This place could be amazing just cheap and nasty. Sorry."
Accessibility and Convenience
Pros:
"There's free parking outside after 1.30pm which is good."
"you can book privately and the decor is reasonable."
"Located in Wood Green and convenient to get to from the A406."
"I am even happier to know you can book for one so no having to wait around for someone else to be available."
"Got my wife a voucher as a gift to use at the beauty lodge in January, she was well happy with the experience."
"What a quaint and truly beautiful place. A little sanctuary hidden in North London."
"This place is tucked away in a back garden that feels very exclusive, almost like a speak easy vibe."
Cons:
"Improvements: Google directions were not clear so it took us a little while to find the place."
"I was really looking forward to my visit to the beauty lodge for my 22nd birthday and I was very confused and annoyed when my sat nav took me to a street of houses."
"Nice place but they overcharged our group once we already paid."
"Found the Beauty Spa hard to find, as it is run from a flat in a residential area."
"Called to book my girlfriend's treatment which was purchased via Groupon only to be told they were not selling on Groupon any more."
"They confirmed I could but told me there was no shower facilities at all."
"It’s in someone’s backyard, although it’s relatively nice inside we were rushed to leave."