Thai Square Spa Reviews Summary

Massage Therapists and Quality of Massage

Pros:

• "Patrick was excellent: a true healer. Very powerful but skilled."
• "The masseuse was so spot on in locating where muscles in my neck were extremely tight and worked to release them."
• "Just had a Thai massage from Tina and she was incredible."
• "The therapist's skill and expertise were evident, as they tailored the experience to address my specific concerns."
• "Jen, my therapist for the Thai massage is worth raving about."
• "My masseuse was Kate and she discovered some very old knots in my upper back that other masseuses seemed to have missed."
• "The Traditional Thai massage will leave you all beaten up next day (like a vigorous workout or muscle training). It’s the real thing, though."
• "I had an amazing neck, back and shoulder massage!"
• "The masseuse I had (Joy) was excellent."
• "The massage itself was very pleasant as I felt that I received the right amount of pressure on the necessary nerves to fix all my stiffness issues."
• "I had the Thai Herbal healer. Amazing!"

Cons:

• "Management is rude. ... My massage was cut short which shouldn’t be the case given the price point."
• "But girls who gave us massage. I doubted they have been well trained at all."
• "The room was too cold... I noticed pain in my lower back which I’m still experiencing a day later."
• "During my treatment, I kept telling my masseuse that she needs to do it harder, as I can't feel the pressure."
• "I do not believe the masseuse was properly trained at all."

Customer Service and Reception

Pros:

• "The woman at the front desk listened to my medical issues and recommended Patrick."
• "He was incredibly courteous, attentive, and went above and beyond to ensure our needs were met."
• "The receptionist at the spa was truly exceptional."
• "The staff at the front desk were warm, attentive, and genuinely interested in ensuring that my spa visit would be tailored to my preferences."
• "So pleased I booked this spa! Very good service from the receptionist."
• "Thanks to reception team very welcoming and knowledgeable about the treatments."
• "The receptionist is always nice and friendly."
• "The staff at Reception (Nick and Rose) were great and professional."
• "The Mrs bought me a massage for our anniversary and I have to say I absolutely loved it."
• "Meen, the receptionist, was incredibly helpful over the phone and in person."
• "The staff was really friendly and helpful."

Cons:

• "Called twice ahead of booking, she was very snappy and wanted to get me off the phone."
• "The man at the front desk was really not nice. He rushed my partner and I from the second we stepped into the door."
• "The therapists weren't friendly."
• "Staff are generally resentful of the customers."
• "The receptionist were very unhelpful, she was a bit rude."
• "Their booking system is terrible and I never got to go because the masseuse rang in sick."

Ambiance and Spa Environment

Pros:

• "Every joint in my body feels relaxed and released."
• "Quiet and relaxing little gem in the middle of busy London."
• "The environment is clean, elegant and beautifully decorated by Thai culture."
• "The ambiance was serene and calming, creating the perfect environment for relaxation."
• "The facilities were immaculate, creating a sense of tranquility that allowed me to fully unwind."
• "The relaxation area...added an extra touch of luxury to the overall experience."
• "Fabulous place of peace and serenity in the middle of a very busy area in London."
• "Spa facilities are super!"
• "This is a beautiful spa with a great atmosphere."
• "The place has a beautiful and relaxing atmosphere."

Cons:

• "Small changing room but has everything you need."
• "It's quite small."
• "Allow extra time for check-in as well; it’s very slow."
• "The room was very brightly lit and not at all soothing."
• "The spa lacks a bit of coziness, feels more like a clinic than a spa."

Price and Value

Pros:

• "The quality you get for the price is unmatched."
• "For the services provided, I felt that the cost was very reasonable."
• "Great value for money considering the location and the experience."
• "Definitely worth every penny."
• "I think the price is more than fair for the quality."
• "It was a premium service at a less than premium price."
• "Considering how high-end this place feels, the prices are very decent."
• "A true value for what you pay!"
• "They often have discounts and offers which make it even better value."

Cons:

• "Overpriced for what it is."
• "Prices are a bit steep."
• "You would expect a better service for the price they charge."
• "Even with a discount, I didn’t feel like the massage was worth it."
• "For the price paid, the service should be impeccable and it was not."
• "The treatments are expensive and not that great."

Overall Experience

Pros:

• "Absolutely love this place and will be back."
• "The overall experience was just what I needed to unwind and de-stress."
• "I left feeling like a new person."
• "I’ve never been to a spa where I felt so looked after."
• "I felt pampered and cared for from the moment I walked in."
• "I was extremely satisfied with my visit."
• "Such a wonderful experience, I will definitely be returning."
• "The best spa experience I’ve had in a long time."
• "An exceptional experience that I would recommend to anyone."

Cons:

• "Wasn’t worth the hassle."
• "Overall, a very underwhelming experience."
• "The experience was marred by the lack of professionalism."
• "Left the place more stressed than I arrived."
• "I will not be returning and would not recommend it."
• "It was such a letdown compared to other spas I’ve been to."