Lush Spa Oxford Street Reviews Summary

Category: Spa London

Address: 175-179 Oxford St, London, W1D 2JS, United Kingdom

Phone: +442077890001

Rating: 4.7
based on 731 reviews.

Customer Service

Pros:

  • "She provided my friend and I with impeccable customer service and somehow we ended up buying double the products we intended to!"
  • "Mariam and Marta provide me with very professional and knowledgeable service, they explained to me all the ingredients and take special care of me."
  • "Customer service was amazing I believe her name is Anisa, she gave me a tour of the shop and knew exactly what to say about the products as well as its benefits!"
  • "The staff were all very happy, friendly, helpful and genuinely enjoyed working in the shop and they treated each other with respect and kindness."
  • "The staff was so kind! Elevator at the end of the shop on the right and there's a room for your luggage on 1st floor!"
  • "The lady in the perfume department worked a miracle today for me and frankly I owe her my life."
  • "She provided a lot of information and really knew about the brand as she guided me through shop."

Cons:

  • "It was a bit challenging to secure a reservation at the Oxford Spa."
  • "Unable to make a booking at the spa. I call and no answer."
  • "I didn't really feel welcomed."
  • "Maybe I was speaking French with my mother so the sales assistant weren't comfortable approaching us but instead always going for the person next to us."
  • "I felt deeply age discriminated for being 34 talking to a person of 18."
  • "Absolutely shocking customer service and lack of empathy."
  • "I’ve been trying to call for 3 hours now (since they opened) and no one has picked up."

Store Experience

Pros:

  • "The store itself is absolutely stunning. It's the ultimate sensory experience with a huge bath bomb bowl at the entrance, products on sushi belts and also the spa downstairs."
  • "Great layout of the store, so many exclusive items. Everyone was friendly, it was clear which section was which."
  • "They had stuff I never even knew they had before like makeup and spa products."
  • "By far the best Lush store I’ve ever visited, with the nicest staff."
  • "This store is massive and I was particularly happy to see them tackling the amount of waste in the beauty industry."
  • "This is not a shop, this is an immersive experience."
  • "The store spreads over three floors. Includes a bath bomb area on the top floor, and florist on the ground floor with make up counters, and hair and skin products."

Cons:

  • "Being in Oxford Street and close to Oxford Circus the store is often crowded."
  • "Not a huge fan on the upstairs bit now days. It looks a bit too clinical with the white shelves and walls, preferred the old style."
  • "I get the idea of 'handmade fresh product' but the smell inside is a bit too strong. I just wanted to buy something and exit immediately because I couldn't bear it."
  • "Slightly disappointed I didn’t get to take away any products."
  • "Best massage ever. Had The Comforter? And Fresh Facial treatments. The music to the former was too upbeat. Consider rethinking music choice."
  • "We also got the charcoal activated drink (w pepper and milk) which I wasn’t personally a big fan of, but looked very pretty!"
  • "Just go end of the day if you are going for a day trip. As I had to carry everything around the rest of the day!!"

Product Quality

Pros:

  • "A little pricy but I believe that it's due to the quality they offer."
  • "They have a great selection of products."
  • "Superb products, long lasting smell and best of all, cruelty-free and vegan."
  • "The products and helpfulness here are fantastic. I have been helped by many a Lush expert to find the right product for my sensitive skin."
  • "Every single item in the store looked and smelled amazing, and I had such a hard time deciding what to buy."
  • "All items are cruelty-free and natural. And they smell amazing."
  • "The store offers an extensive range of fresh, handmade cosmetics, from divine-smelling bath bombs to soothing skincare."

Cons:

  • "Some of the things are naturally pricey, but not the bathbombs, most are below £10."
  • "There is a lot of range and I wasn't sure what to go for."
  • "Then when I needed some, I felt discouraged."
  • "While in the store I noticed there was a lot of stock available, the face masks and hair masks looked so good I had to buy them."
  • "To see lots of exclusive products that this store only has was special."
  • "They carry so many varieties of all their products."
  • "I ended up buying a lot more make up than I thought I would!"

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