Address: 175-179 Oxford St, London, W1D 2JS, United Kingdom
Phone: +442077890001
Rating: 4.7
based on 731 reviews.
Customer Service
Pros:
"She provided my friend and I with impeccable customer service and somehow we ended up buying double the products we intended to!"
"Mariam and Marta provide me with very professional and knowledgeable service, they explained to me all the ingredients and take special care of me."
"Customer service was amazing I believe her name is Anisa, she gave me a tour of the shop and knew exactly what to say about the products as well as its benefits!"
"The staff were all very happy, friendly, helpful and genuinely enjoyed working in the shop and they treated each other with respect and kindness."
"The staff was so kind! Elevator at the end of the shop on the right and there's a room for your luggage on 1st floor!"
"The lady in the perfume department worked a miracle today for me and frankly I owe her my life."
"She provided a lot of information and really knew about the brand as she guided me through shop."
Cons:
"It was a bit challenging to secure a reservation at the Oxford Spa."
"Unable to make a booking at the spa. I call and no answer."
"I didn't really feel welcomed."
"Maybe I was speaking French with my mother so the sales assistant weren't comfortable approaching us but instead always going for the person next to us."
"I felt deeply age discriminated for being 34 talking to a person of 18."
"Absolutely shocking customer service and lack of empathy."
"I’ve been trying to call for 3 hours now (since they opened) and no one has picked up."
Store Experience
Pros:
"The store itself is absolutely stunning. It's the ultimate sensory experience with a huge bath bomb bowl at the entrance, products on sushi belts and also the spa downstairs."
"Great layout of the store, so many exclusive items. Everyone was friendly, it was clear which section was which."
"They had stuff I never even knew they had before like makeup and spa products."
"By far the best Lush store I’ve ever visited, with the nicest staff."
"This store is massive and I was particularly happy to see them tackling the amount of waste in the beauty industry."
"This is not a shop, this is an immersive experience."
"The store spreads over three floors. Includes a bath bomb area on the top floor, and florist on the ground floor with make up counters, and hair and skin products."
Cons:
"Being in Oxford Street and close to Oxford Circus the store is often crowded."
"Not a huge fan on the upstairs bit now days. It looks a bit too clinical with the white shelves and walls, preferred the old style."
"I get the idea of 'handmade fresh product' but the smell inside is a bit too strong. I just wanted to buy something and exit immediately because I couldn't bear it."
"Slightly disappointed I didn’t get to take away any products."
"Best massage ever. Had The Comforter? And Fresh Facial treatments. The music to the former was too upbeat. Consider rethinking music choice."
"We also got the charcoal activated drink (w pepper and milk) which I wasn’t personally a big fan of, but looked very pretty!"
"Just go end of the day if you are going for a day trip. As I had to carry everything around the rest of the day!!"
Product Quality
Pros:
"A little pricy but I believe that it's due to the quality they offer."
"They have a great selection of products."
"Superb products, long lasting smell and best of all, cruelty-free and vegan."
"The products and helpfulness here are fantastic. I have been helped by many a Lush expert to find the right product for my sensitive skin."
"Every single item in the store looked and smelled amazing, and I had such a hard time deciding what to buy."
"All items are cruelty-free and natural. And they smell amazing."
"The store offers an extensive range of fresh, handmade cosmetics, from divine-smelling bath bombs to soothing skincare."
Cons:
"Some of the things are naturally pricey, but not the bathbombs, most are below £10."
"There is a lot of range and I wasn't sure what to go for."
"Then when I needed some, I felt discouraged."
"While in the store I noticed there was a lot of stock available, the face masks and hair masks looked so good I had to buy them."
"To see lots of exclusive products that this store only has was special."
"They carry so many varieties of all their products."
"I ended up buying a lot more make up than I thought I would!"