Address: 32-34 Notting Hill Gate, London, W11 3HX, United Kingdom
Phone: +442072298686
Rating: 4.9
based on 194 reviews.
Therapists and Staff
Pros:
"For massages Ask for Maria or Annishka.. facials Abby."
"Angelika is technically thoughtful, reading the clients requirements with just the right pressure and movement."
"Everyone was Friendly and professional made sure I was comfortable throughout massage."
"She killed the two giant knots in my back and I can now stand up straight again - I feel great!"
"Nataliya has soft gold hands and she was so nice to compliment the facial with a head and feet massage, I loved it."
"I had as always an amazing deep tissue massage with Agnieszka."
"Tamas is a great therapist and can easily spot where you have tensions in the body, and successfully relieve it."
Cons:
"Massage wasn't the best I have experienced but it is acceptable."
"The room was very cold, the air conditioning was up quite high."
"Spa is nice but the japanese owner who sits on reception is so rude to her staff."
"However, the owner who sits behind the reception is rude to her staffs."
"The woman behind reception on my visit had the enthusiasm of someone in a coma."
"The japanese owner who sits on reception is so rude to her staff."
"The therapist lied to my face saying she hadn't confirmed any price wth me."
Facilities and Environment
Pros:
"The interior decor is minimalistic and inviting and all round excellent service."
"High quality products."
"The service has always been excellent, from booking appointments (you get a text message to confirm the day and time, incase you forget) to the staff at reception."
"The fresh flowers every week and the willingness of the reception staff to accommodate regular clients, top off an overall very pleasant experience."
"The environment is beautiful, calm and clean."
"Koia is a lovely, clean and elegant place."
"The space is contemporary, peaceful and attractive."
Cons:
"Upper rooms are a bit cold but they put hitting on the bed."
"NEVER go - I get pedicures at least monthly and this is by far the worst quality/service I have ever experienced."
"Recently they cancelled my appointment at the last minute, spoke to the owner and she doesn't seems to care. It is very disappointing."
"Uncomfortable seats, feet not soaked in hot water, shellac not removed properly and despite paying £10 for the dry skin removal, my feet felt just as rough after."
"The room and table were also too hot, the towel was coarse and scratched me as did the masseuse's fingernail."
"All I can say is that what I hoped would be a highlight of my day turned into a horror."
"The massage motions were erratic, rapid, painful, hard."
Services and Treatments
Pros:
"They also serve up the best herbal chinese tea in the waiting room that’s full of antioxidants."
"The result is spectacular. I feel great with my younger face and healthier skin."
"This massage felt more like a treatment session focused on one part of my body."
"Also their prices are really great as well!"
"I highly recommend Koia - I have been going for many years and all the therapists are highly skilled."
"Lovely place for massage and facial which I enjoyed, I been a client in koia for more than 10 years happy every time visit the place."
"I love the Hydrofacial treatment, it leaves my skin hydrated and with a lot of elasticity."
Cons:
"Been booked in for a free consultation. The manager made me pay for a full hour treatment even if they booked me in just for a free consultation."
"It also finished 7 minutes early and when I had to mention this which made me feel very uncomfortable."
"Customer service is awesome too.. I had to end a 90 minute massage early due to an emergency with my daughter and they only charged me for a one hour massage."
"Awful experience. Rude staff and awful manager."
"I was also presented with a small gift at the end."
"The session hurt like hell, I felt so much better afterwards and virtually pain free."
"He was an absolutely brilliant combination of relaxing but firm, and I left feeling entirely different."