Loaf Reviews Summary

Customer Service

Pros:

• "Rosa greeted us!! She was so friendly and absolutely brilliant in helping us choose the right sofas."
• "Our experience was greatly enhanced by Rosa’s warm and friendly personality."
• "Rachel in Bristol was incredibly helpful from the moment we walked into the store."
• "Danny could not have been more helpful at Loaf in Bristol. A fabulous morning!"
• "Istahil was very good and we chose our love seat to go with our amazing sofa we have had for nearly 2 years."
• "Rachel could answer all our questions, without any pressure to buy."
• "Rosa was extremely helpful and made the experience amazing."
• "James from the Bristol shack helped us with a remote consultation. He was fab, understood our requirements perfectly."

Cons:

• "For the prices paid, the customer service is shocking."
• "Absolutely despicable customer service."
• "The service in shop was warm friendly nothing too much trouble and very helpful however the delivery service is not good."
• "Under no circumstances should you purchase furniture from this company."
• "Stay away from Loaf. Arrived damaged, stained, ripped packaging after waiting 3 months with short notice delays and £3.5k down."
• "Faulty King Size Sugar Puff - £1,800 spent and sleeping on sofa."
• "We have today spent just over two hours in your Bristol store. No one asked us if we needed help or approached us in any way."
• "Sofas look great online but after visiting this store we decided not to purchase all the sofas instore look tired, flat and are uncomfortable."

Product Quality

Pros:

• "So many comfortable sofas to choose from, we sat on them all and eventually made a decision!"
• "I was only buying bedding and accessories today but do own a Loaf sofa which is comfy, luxurious and feels like it will last a long time."
• "Newar was really helpful and spent a lot of time with us to ensure we got the right sofa in terms of size/ style/colour."
• "Firstly the sofas did not disappoint, but this meant we were at a loss as to which to choose."
• "Fab help today from Istahil, thank you so much, found all the colours in cushions we needed to complete our sofa."
• "Wide variety of sofa styles as well as colours & fabrics which I have not been able to see in other stores selling sofas."
• "Thank you for creating such a brilliant show room! Sarah was excellent at making sure we had seen all options, fabrics and colours."
• "Lovely sofas, with a wide range of styles and a bucket-load of fabrics & colours."

Cons:

• "This company has put us through hell and brought my wife to tears on more than one occasion with their horrible customer service and callousness."
• "Both sofas have many marks and visible damage, oil mark and this time some rodent droppings were found in the sofas."
• "The frame looks looks beautiful but it's unusable. I'm still sleeping on the sofa two weeks after receiving my £1800 bed..."
• "I might try John Lewis if paying this kind of money - at least you can see product reviews on the website."
• "The quality instore left us with too much doubt to warrant the £7k purchase we were thinking of making."
• "Where is my bed?? 0700-0900 delivery slot not fulfilled, over 1 hour on hold this morning, promises to call me back unfulfilled."
• "I ordered the Caboodle coffee table and in what I can only assume was a return mix-up we received a damaged product."
• "Walked in and round shop and asked about options available. Was told to go look online seemed a bit pointless."