The Pen And Pencil Reviews Summary

Atmosphere & Ambience

Pros:

• "The music was at a perfect level and the ambience was just what we were looking for."
• "Atmosphere is absolutely fabulous- one of the best places in Manchester to go for a night out or even for a bit of day drinking- so lively and fun!"
• "Also the music was great with a superb atmosphere!"
• "Nice atmosphere and quirky decor in toilets."
• "A good mix of clientele & age groups."
• "A nice cosy bar, great for after work stops or to catch up with friends."
• "Nice spot with a chilled out, relaxed vibe in the Northern Quarter for brunch or lunch."

Cons:

• "The music was far too loud you had difficulty hearing a person right next to you."
• "Staff was not to interested in serving and the place is really loud."
• "But you will have to shout a bit."
• "The place is really loud on the weekend i went."
• "The volume of the music; it's a small bar and the DJ had the music at a deafening level."
• "Gets quite smokey in the restaurant unless your in the main dining area."
• "The vibe was ok, the tables were either high bar stools or low benches without a back rest."

Food Quality

Pros:

• "Halloumi burger is always on point."
• "Really unique and the sausage patties are DELICIOUS."
• "The food I had was tasty."
• "Definitely had our monies worth."
• "The food was amazing and fantastic value for money."
• "Food was great (chicken on par with yard and coop), good vegi options."
• "The beef patty is excellent and the condiments including the tasty pickles are a great accompaniment to the beef patty in a brioche bun."

Cons:

• "All in all, expensive for what it was."
• "The portion was small considering the price."
• "3 huge pancakes with only around 5 slices of banana on top.... And syrup. It was quite dry."
• "Most of the holiday menu was mediocre."
• "The food was slightly below average."
• "Food was distinctly average."
• "The food was delicious- loved the Eggs Royal."

Service

Pros:

• "The staff were super helpful, the cocktails and drinks were excellent."
• "Staff have always been helpful and friendly."
• "Staff are lovely."
• "The staff and in particular Niall were friendly and accommodating."
• "Amazing staff who went above and beyond."
• "Quick service and friendly staff."
• "Very good service."

Cons:

• "A duplicate bill for a meal already paid for, which was questioned politely with evidence of payment, to be met with the most hostile and aggressive waitress response I have seen to date."
• "Bouncers are a bit weird with people and felt a bit overbearing."
• "It took over 30 minutes for them to come back and do a food order and a further 45 for the food to arrive."
• "Service was a bit difficult to get the attention of and it wasn't even busy."
• "Gave us our drinks and took them 40 mins to come back to order our food."
• "Waited 2 hours for food and when mine arrived it was cold. Drinks also took ages to arrive."
• "I was extremely disappointed for the customer service. Myself & my wife waited over an hour no one came to explain the reason of such a wait and no one apologised afterwards."