Address: 314-316 Hob Moor Rd, Birmingham, B10 9HJ, United Kingdom
Phone: +441212477707
Rating: 4.6
based on 114 reviews.
Customer Service
Pros:
"The customer service was excellent, they honestly made the process so easy and literally did everything for me!"
"Great customer service, friendly and professional."
"The staff were very friendly and polite."
"I felt very well looked after, nice relaxing environment with absolutely no pressure what so ever."
"I would definitely recommend people here."
"They have been amazing since the first Phone call with Tee."
"Everyone at the dealership, Mo,T and Nav were friendly (excellent banter!!!), professional and were very helpful throughout the process."
Cons:
"The on site mechanics are also very aggressive in what they do you seem to be a problem that they just want to get rid of as quickly and as cheaply as possible."
"They talk down to women, they don’t care about you or the car after you’ve purchased it."
"They don’t return calls, they give you false information, they’re completely & uttterly unprofessional & disorganised."
"Seriously bad customer service and would strongly recommend anyone to think twice before buying any car from these people."
"They are intimidating, insulting, and verbally aggressive."
"But if it’s a full job to a good satisfaction with great communication skills, I suggest you look elsewhere."
"WHEN YOUR CAR BREAKS DOWN NEVER TAKE IT HERE EVEN IF ITS THE NEAREST TO YOU."
Car Quality
Pros:
"Bought my Astra from this family run business, everyone there is most helpful, my car has never let me down and the after sales service and help is superb."
"Not only did they service my car quick and without any issues, but the service that is provided to you whilst waiting is non compareable."
"Brought a car 7 months ago and I've waited to see how my car does before i left a review and I'm very impressed as being a 8 year old car it's been nothink but a dream."
"We got a great used vehicle at a good price."
"The car was waiting for me fully valeted in their garage area so I could see it waiting for me when I got there, that meant a lot and it made it feel quite a special day!"
"I recently bought a Ford Focus 2.0TDCi and have not been disappointed."
"The car is fantastic, absolutely immaculate and drives beautifully."
Cons:
"Dishonest...I bought Honda Civic 2009 from them back in January, 2017. AC Compressor never worked, AC condenser was broken, passenger suspension and coil was broken, fog light was broken, all tyres were worn."
"They sold me a car which had a faulty coil pack, a broken O2 sensor, a broken EGR valve, and an exhaust which is blowing/has a hole in it."
"The car is faulty haftr 2 days i kontac the the did sort nothing gearbox is faulty."
"Could be in better condition the car.. when I bought the car (Citroen C4) they asked me to make a review and when I told them I will make it 6 months later they were laughing."
"All the issue was the thermostat housing which needs to be replaced."
"Probably not their fault that the gearbox on my astra is gone in 4 months(5000 miles) of buying the car."
"The car was great to start with but the engine warning light came on and the engine juddered. Since they have bent over backwards to get the car sorted for me trying everything possible."
After Sales Support
Pros:
"Would definitely purchase another car from MST."
"I would highly recommend getting a car or cars from MST."
"Would definitely recommend! Thanks MST."
"These guys are very genuine and bent over backwards to help me buy my dream car as my credit was not brilliant."
"They made sure that the car was in good condition before I took out it on the roads."
"Purchased a Peugeot 307 recently which showed a couple of minor faults. I went back and both faults were rectified without fuss or charge."
"The next day Nav delivered the car to me, but not before it had been given a fresh MOT!"
Cons:
"I am now in the process of rejecting the car a nightmare experience from start to finish."
"They advised me instead to sell it off not telling the other about the issues in the car."
"They only serviced my car and valeted it but did not sort out the main issue of the car overheating."
"That was 2 weeks ago and till date I’ve heard nothing."
"The only thing I was not satisfied was the delivery they said it will be delivered between 5-6pm, it went from 8-10pm, got message round 12am the tyre was flat and finally arrived at 3am."
"Clearly their servicing isn’t picking up faults in the car. Their communication seems to have broken down."
"They also have a workshop out the back, but don’t expect them to fix any issues you have, since they are trained in business, not merchanics."