Address: 4 Edwards Rd, Palacefields, Runcorn WA7 2XP, United Kingdom
Phone: +441928715416
Rating: 4.2
based on 164 reviews.
Customer Service
Pros:
"The new workshop manager very friendly and helpful."
"Great service by helpful and pleasant staff, flexible with my booking because I was getting Covid jab."
"Fantastic service by pleasant and friendly staff."
"The staff are always helpful and polite. Brilliant service."
"Staff were friendly and knowledgeable."
"The team at the auto centre in Runcorn were extremely helpful when I had exhaust problems."
"The staff explained everything to me fully and were able to complete the necessary work in very little time."
Cons:
"Staff a little abrupt and talked over me without listening to what the problem was I was having."
"Extremely rude staff member."
"Phoned Halfords to ask them where they put my wheel nut, was put on hold for 25 minutes."
"Worse customer service ever experienced in UK."
"Very poor. Will not be going back. Tried complaining to Halfords customer services three times and heard absolutely no response."
"The man at the desk was very rude, really lacking people skills."
"Staff are rude and dismissive."
Booking and Scheduling
Pros:
"Having the MOT and work carried out at the same place was very convenient."
"Definitely recommended to anyone."
"It’s always easy to make appointments at halfords with the added bonus that they work Sundays too which helps full time workers."
"Everyone was so friendly and polite and professional, this is the second time we've been for our MOT and we'll be definitely coming back again next year!"
Cons:
"I booked an appointment and told to leave my car for about 4 hours I could have done that anywhere only decided to use Halfords because of the appointment system."
"Booked in for MOT and the took day off work. Their tester called in sick."
"A terrible experience! Arranged for an MOT on a Monday but was contacted on that day and asked to change my appointment to the following Thursday due to staff sickness."
"I booked my car for MOT and full service my appointment was at 8:30am on 17th Feb 2023. I dropped my car 10 mins before appointment as instructed, I trusted they would do a good job."
"Booked for 11:30 to change 4 tyres and they haven't touched my car for 3 hours."
"I had booked an appointment time for wheel alignment and on the website it will be done whilst I wait. I arrive for 10am to be told they might get to it at 12."
"Just taken car in for MOT which was booked for 10am; I booked over the phone on Monday and that time was suggested to me as available. Turn up to be told that I was actually booked at 10:30."
Quality and Efficiency of Service
Pros:
"Very friendly service and only £35 for the privilege."
"Car serviced today another good job done outstanding service with staff who care about the customer experience."
"What impressed us was the honesty and integrity of the staff."
"You couldn't have a better team working on your car."
"They solved difficult and ongoing problems rapidly and efficiently."
"They are trustworthy and give you the best advice for you and your vehicle even if it doesn't benefit the company."
"The original job was well priced and on checking with other garages very fair indeed at less than £580.00 for a 13 year old ford focus on basically an all day job."
Cons:
"Whilst it was quick and convenient to use, I feel I was massively ripped off."
"Wouldn't trust them to put air in a tyre!!!"
"Very expensive just for oil change and new oil filter."
"Had to wait around for another hour whilst they sorted my brakes out, not very happy."
"Don’t use this garage! I have been miss sold rear shock absorbers, costing me £336."
"Also I was charged £210 for 1 tyre when on their website it should’ve cost £155 fitted."
"Prices here are shocking, had rear brake pads replaced this week on a 2008 astra price for pads £15 price for fitting £108 for a 20 minute job absolute daylight robbery."
Communication and Transparency
Pros:
"I was informed of the cost before the work was completed, which very reasonable."
"Tom kept in regular contact and when my seat wouldn't move the lads went the extra mile for me and got it unstuck without any extra incentive."
"I was fully advised and informed and cannot praise the staff enough."
"Excellent communication in updating me on why it had failed and what could be done to rectify it expediently at a very competitive price."
"Communication was spot on as well, would definitely come back to this Halfords if I need anything doing."
"The service and customer care was fantastic, they quoted for my brake discs and pads which was competitively priced."
Cons:
"I contested and waiting for answer from the main office that has the call recording so I can get my money back."
"They told me they would contact me later that day to arrange a new appointment - they didn't."
"To sum up, time wasters, staff not nice, they mislead the customer."
"After speaking with customer services and the branch manager they wouldn't help to resolve their mistake in anyway."
"For the past 3 weekends, my wife's car has had to go back in to rectify faults that weren't fixed!"
"They didn't bother calling."
"No way the service had actually been done, and they gave a list of advisories."