Halfords Autocentre Rochdale Reviews Summary

Customer Service

Pros:

• "Went to Halfords on Friday for my mot... brilliant service and I will be recommending to my friends."
• "Could not fault any of the staff...Very informative and helpful."
• "Fantastic service from start to finish. The staff at Halfords Garage Rochdale are marvellous, approachable with great professionalism."
• "The staff where very friendly and helpful will recommend to everyone."
• "I'm very happy with the service I received from the Rochdale branch today."
• "The team at Halfords Autocentre Rochdale are fantastic."
• "Always really helpful and good value for money. I have a lot of trust in Halfords and quality of workmanship."

Cons:

• "1 star due to this Halfords misthreading my sump plug and then trying to pass it off as an existing fault."
• "Had an issue after a service and they were unwilling to help. 'It must of been like that before it came to us'"
• "Used this garage for 2 years for servicing and MOT... I've called the HQ and was told to email the garage, I did - no reply, I've emailed complaints department - no reply."
• "Absolutely terrible service! I left with the impression that not everything on the checklist was completed for the major service."
• "They couldn't have been less interested if they tried."
• "I will not be returning and I hope other customers save their money and go elsewhere with better service."
• "Do not take your car here! Waste of money as I am now having to re do the service and having more issues with the car since this service!"

Pricing and Charges

Pros:

• "Booked online and you could choose day and drop of time. The service was nearly £400 cheaper than Mercedes."
• "The new brakes 4 life scheme is excellent too. Brand new brake pads and discs all done in one day!!"
• "Was on my way in ten minutes and only cost £4.32."
• "Simple and efficient. Booked an MOT online with ease. Dropped of car and picked it up 1 hr later. No problems. They even fixed a weak windscreen washer jet for free!"

Cons:

• "Charged me around £150 for changing the oil only. Absolute rip off!"
• "Ad blue 10L top up is £19.99 online, tried charging me £35 so I walked away."
• "Just watch out for them charging you for things like cleaning your emissions for £20, more like help them hit their sales targets!"
• "Absolute shambles! Car dropped off at 11.40am not ready till 17.15 vastly overpriced bill for work needed for MOT pass."
• "I paid £210 for a service and when taking to another garage for a check only 2 months later they advised me that the cheapest materials were used - in a bmw…"
• "Was quoted £380 to get 1 brake caliper, brake disks and pads replaced, I got it done from a garage for £190."
• "Don't be lured in by the £30 MOT it's there to lure you in so they can milk you for all you've got."

Quality of Work

Pros:

• "Job was done properly unlike other garages visited."
• "They turned it around as promised and truly made it hassle free!"
• "The work required to be done in an excellent and professional manner."
• "All of the work was done in a timely manner."
• "The service I received was top notch from start to finish. The guys who I spoke with were very friendly."
• "Exceptional service from start to finish."
• "This is fantastic - the problem was solved within 50 minutes of me turning up at the garage!"

Cons:

• "Whether this was an innocent accident or a deliberate act to get me to come back to Halford’s and spend more money to get it fixed, I feel it to be unacceptable and downright unprofessional."
• "The original work carried out was handled with neglect. Rochdale fitted incorrectly an exhaust, not once, but twice! Fact. Halifax charged us for suspension work that left bolts loose. Fact."
• "Absolutely fab service went in for a winter check and found out my tyres where cracked got them ordered in on the Saturday was repaired by the Tuesday."
• "The mechanic there diagnosed that the mid-section of the exhaust was moving up and down because Rochdale hadn’t secured it again!"
• "I was not happy with the work they have done been there twice but they couldn't figure it out."
• "Don’t bring your car here because the mechanics mess with other unnecessary components and damage the vehicle."
• "I received the car with scratches all over, the handbrake was a lot higher due to them damaging a wire and the brake pedal was also spongy."