Address: Liley St, Rochdale, OL16 2AS, United Kingdom
Phone: +441706527401
Rating: 4.4
based on 137 reviews.
Customer Service
Pros:
"Went to Halfords on Friday for my mot... brilliant service and I will be recommending to my friends."
"Could not fault any of the staff...Very informative and helpful."
"Fantastic service from start to finish. The staff at Halfords Garage Rochdale are marvellous, approachable with great professionalism."
"The staff where very friendly and helpful will recommend to everyone."
"I'm very happy with the service I received from the Rochdale branch today."
"The team at Halfords Autocentre Rochdale are fantastic."
"Always really helpful and good value for money. I have a lot of trust in Halfords and quality of workmanship."
Cons:
"1 star due to this Halfords misthreading my sump plug and then trying to pass it off as an existing fault."
"Had an issue after a service and they were unwilling to help. 'It must of been like that before it came to us'"
"Used this garage for 2 years for servicing and MOT... I've called the HQ and was told to email the garage, I did - no reply, I've emailed complaints department - no reply."
"Absolutely terrible service! I left with the impression that not everything on the checklist was completed for the major service."
"They couldn't have been less interested if they tried."
"I will not be returning and I hope other customers save their money and go elsewhere with better service."
"Do not take your car here! Waste of money as I am now having to re do the service and having more issues with the car since this service!"
Pricing and Charges
Pros:
"Booked online and you could choose day and drop of time. The service was nearly £400 cheaper than Mercedes."
"The new brakes 4 life scheme is excellent too. Brand new brake pads and discs all done in one day!!"
"Was on my way in ten minutes and only cost £4.32."
"Simple and efficient. Booked an MOT online with ease. Dropped of car and picked it up 1 hr later. No problems. They even fixed a weak windscreen washer jet for free!"
Cons:
"Charged me around £150 for changing the oil only. Absolute rip off!"
"Ad blue 10L top up is £19.99 online, tried charging me £35 so I walked away."
"Just watch out for them charging you for things like cleaning your emissions for £20, more like help them hit their sales targets!"
"Absolute shambles! Car dropped off at 11.40am not ready till 17.15 vastly overpriced bill for work needed for MOT pass."
"I paid £210 for a service and when taking to another garage for a check only 2 months later they advised me that the cheapest materials were used - in a bmw…"
"Was quoted £380 to get 1 brake caliper, brake disks and pads replaced, I got it done from a garage for £190."
"Don't be lured in by the £30 MOT it's there to lure you in so they can milk you for all you've got."
Quality of Work
Pros:
"Job was done properly unlike other garages visited."
"They turned it around as promised and truly made it hassle free!"
"The work required to be done in an excellent and professional manner."
"All of the work was done in a timely manner."
"The service I received was top notch from start to finish. The guys who I spoke with were very friendly."
"Exceptional service from start to finish."
"This is fantastic - the problem was solved within 50 minutes of me turning up at the garage!"
Cons:
"Whether this was an innocent accident or a deliberate act to get me to come back to Halford’s and spend more money to get it fixed, I feel it to be unacceptable and downright unprofessional."
"The original work carried out was handled with neglect. Rochdale fitted incorrectly an exhaust, not once, but twice! Fact. Halifax charged us for suspension work that left bolts loose. Fact."
"Absolutely fab service went in for a winter check and found out my tyres where cracked got them ordered in on the Saturday was repaired by the Tuesday."
"The mechanic there diagnosed that the mid-section of the exhaust was moving up and down because Rochdale hadn’t secured it again!"
"I was not happy with the work they have done been there twice but they couldn't figure it out."
"Don’t bring your car here because the mechanics mess with other unnecessary components and damage the vehicle."
"I received the car with scratches all over, the handbrake was a lot higher due to them damaging a wire and the brake pedal was also spongy."