Address: 3 Tollgate E, Colchester, CO3 8RQ, United Kingdom
Phone: +441206575777
Rating: 4.8
based on 192 reviews.
Customer Service
Pros:
"Great customer service and garage support."
"It is so reassuring to have someone like Simon who gives his advice and recommendation to an extremely high level and which you can totally trust knowing the price quoted and pay has no ‘hidden extras’."
"Everyone friendly and very helpful and you feel nothing is too much trouble and you are valued as a customer."
"The reception was excellent and made me feel like a valued customer."
"The staff have the customer's interests at heart and are conscious about keeping your expense to a minimum."
"The friendly, helpful team always put my mind at rest when I am there there and I never feel like I am overpaying."
"Staff were lovely, customer service was fabulous."
Cons:
"Went and bought some new alloys and got these guys to fit tyres... when I came to collect them, I wasn't told about any damage they caused."
"They managed to scratch the paintwork and when challenged they said initially that I couldn't prove it had happened there."
"Sadly, I'll now be recommending that people head elsewhere as a result."
"Really bad attitude from the old man on the phone. The boss needs to work on staff's customer service."
"Won't use this firm again."
"Like a fool, I was lured and sucked in by the five star reviews, big mistake! Like most garages these are no different, ripping people off."
"Definitely one to stay away from."
Booking and Efficiency
Pros:
"Had my car serviced for the 1st time at Simply Serviced. Booked online which was easy."
"Phoned on a Saturday afternoon as my wife's car needed an MOT booked in for the next day (Sunday) and took the car down and waited with a coffee in the waiting area, needed two new tyres which they had in stock, so all sorted very quickly and back on the road on a Sunday...!!"
"The online booking service was easy to use."
"Efficient and seamless booking system, from start to finish."
"I was able to book online and they sent texts/ emails to confirm bookings."
"You can book your MOT online and when your car is ready you get a text to collect."
"I've used this company many times for servicing and MOT's, they are always very helpful, friendly and professional."
Cons:
"I got the car back to find out that the alignment hadn't been done after the shock absorber was fitted, which led to the car wandering over the road above 55mph."
"Then with no warning I arrive to pick up van to see a £1,849.50 invoice and after asking they refused to give me a breakdown of price stating they don't do that."
"I'd previously stopped using this garage after they replaced the brakes on my partner's Mito Quadrifoglio a few year's ago, only to find out that the mechanic had taken it for a test drive and disabled all traction control and put it in the sportiest mode (dynamic) after fitting the brakes."
"So miraculously my car has cured itself, or last years MOT was completely fabricated."
"Just a unnessary expense from a p*ss taking garage."
"It's horrific that you think you can overcharge people by almost 2 grand!"
"Have had another job and mot done and I am afraid my original experience of this place was right will not be using in the future."
Value and Trust
Pros:
"No rip-offs here, just good, honest advice and a desire to solve any problems at the least possible cost to the customer."
"The business has grown considerably since then and this is because they are friendly, very efficient and you do not get ripped off."
"Prices are reasonable and if something is quoted for but unnecessary to complete they reduce the end price to match."
"They replaced nox sensor No 2, temperature sender and the corroded wiring in August and yesterday did the annual service and MOT on my Mercedes, all done to a high standard and a very reasonable price."
"Was previously quoted just under £1000 for service/mot and a timing belt replacement and two days to carry out the work by a well known chain. Simply Serviced did the same work for significantly cheaper and did all of the work on the same day."
"They gave me a quote of almost £100 pound cheaper than the dealer."
"Chose these guys over my local BMW dealer due to their reviews. Absolutely outstanding service at nearly half the price!"
Cons:
"But they could’ve put the battery cover back on."
"I was then told that the rattling/knocking noise was because the car has 200k on the clock and its expected to make those noises."
"Some don't call you back, some don't tell you what things cost, you get the picture..."
"Mot and service last year generated a £600 bill to get thru the MOT with a further £700 odd to deal with the advisories."
"They are not good with Citron cars."
"Took my car in for it's first MOT this morning and was in and out in just over an hour."
"I had bought excess oil which they happily used, which reduced my final bill."
Facilities and Comfort
Pros:
"The lounge area has a couple of comfy sofas and a great selection of books to read, they even have a decent scalextric track, just in case there is a big kid inside of you."
"This garage is absolutely brilliant, after taking my ford kuga to 2 different ford dealerships... Booked in with these guys they done a gearbox oil change and the car is back to its perfect state!!"
"It’s a place you can trust when you walk in."
"The premises are clean and welcoming."
"Waiting area was superb with clean, comfy seating, coffee, plenty of books and magazines to read."
"Lots of places to go while waiting although they have a cozy lounge."
"The premises itself are very impressive, open and spacious with a glass viewing area where you can see the cars being worked on."
Cons:
"Sadly, I'll now be recommending that people head elsewhere as a result."
"Like a fool, I was lured and sucked in by the five star reviews, big mistake! Like most garages these are no different, ripping people off."
"Definitely one to stay away from."
"It's horrific that you think you can overcharge people by almost 2 grand!"
"Have had another job and mot done and I am afraid my original experience of this place was right will not be using in the future."
"So miraculously my car has cured itself, or last years MOT was completely fabricated."
"Just a unnessary expense from a p*ss taking garage."