Auto Mechanix Reviews Summary

Customer Service

Pros:

• "Thank you so much excellent service,very reasonable prices."
• "The owner that I spoke to was very helpful and friendly."
• "Very friendly staff will definitely use again and recommend to friends family and anyone else."
• "Would definitely use this business again. Highly recommended."
• "Seriously, I couldn't ask for any more from a garage."
• "Very professional, friendly, will do everything they can to help you."
• "The staff are very friendly and helpful, the waiting room is spacious and well catered for waiting guests."

Cons:

• "We’ve taken our car to the garage 3 times in the past 3 months for the same problem and have been charged over £500 for them to ‘think’ they’ve fixed it."
• "Charged me 96 pound to fix a power steering leak. Did not fix the problem and when I rang them back, tried to charge me over 200 pound for a new power steering fluid reservoir which costs about 35 pound to buy."
• "Their labour charges are now ridiculous there are surgeons on less an hour."
• "Avoid!!!"
• "DO NOT USE. WOULDN'T EVEN GIVE 1 STAR!!"
• "I rang in as a student asking for work placement... he proceeded to swear at me on the phone saying he has other things to do and then cut the phone off on me bad customer service would not recommend."
• "Staff was very unwelcoming and unprofessional - arguing and swearing at each other in front of myself about my vehicle."

Quality of Work

Pros:

• "After only a day in the workshop I can safely say that the tailgate looks brand new."
• "Fast and quick repair of my air con unit and then they replaced and repaired my wind mirror on the same day."
• "Main dealer parts used as still under warranty and still managed to save £90.00."
• "Everything got checked & resolved alongside a full service within a day."
• "The problem was quickly diagnosed and fixed in good time at a good price."
• "They fixed it no problems when no one else in Stoke on Trent wanted to know."
• "The bodywork repairs which were completed to an extremely high quality."

Cons:

• "Charged me 96 pound to fix a power steering leak. Did not fix the problem and when I rang them back, tried to charge me over 200 pound for a new power steering fluid reservoir which costs about 35 pound to buy."
• "Dangerous. We brought our car here as the rear brakes were sticking on."
• "After collecting my van the engine light appeared straight away."
• "They charged £50 just to look at it... didn’t remove it and couldn’t find that out but paid £50 for vague response (report)."
• "Extremely over-priced! charged me over £450.00! which is double the cost from any other garage."
• "Wouldn't be surprised if they get closed down within the foreseeable future. Fraudulent."
• "Now my mistake was to not ask their prices, they said is £1500 now 'we are expensive'. It’s like a strategy to rip off the customers. Avoid!!!"

Facilities

Pros:

• "They also have a free coffee machine."
• "Extremely comfortable waiting area."
• "Spotless waiting room. Refreshments while you wait."
• "Everything is under one roof MOT, Garage, Body shop, which are immaculately clean."
• "Had 2 free drinks whilst I sat in their very comfortable waiting area."
• "Stayed in their waiting room on my visit as they had a tv and xbox to keep the kids entertained while we waited."
• "The customer waiting area was extremely well appointed with complimentary drinks, TV, and even a games machine."

Cons:

• "No negative comments regarding facilities were found in the reviews."