Rallysport Automotive Reviews Summary

Customer Service

Pros:

• "Girls at reception are lovely and great customer service."
• "Cannot fault their customer service and value for money."
• "Always respond to queries, happy to go the extra mile and just generally sound people."
• "Charlotte ) who deals with us understood our needs and my wife’s medical conditions and adapted the process to make it simpler and easier for all."
• "Happy to recommend Rallysport Automotive, they carried out the work on my car without any fuss."
• "The staff was friendly, knowledgeable, and communicated clearly with me about the repair process and timeline."
• "Girls who man the phones friendly and cant do enough great customer service."

Cons:

• "The 'customer care' since has been shocking, a total contrast."
• "As soon as you express dissatisfaction with a service they have provided they are quick to defend themselves and turn it back around on you."
• "Would never pay them a visit again or recommend."
• "Worst customer service I have ever received."
• "The issue is they didn't make good on any of it and the 'customer care' since has been shocking, a total contrast."
• "When I confronted them with their deceit, they became very aggressive and violent towards me, Avoid this garage at all cost."
• "Customer is NEVER right at Rallysport."

Facilities

Pros:

• "The waiting area must surely be the best in Colchester......"
• "The waiting room and viewing window is in the office (lots of seating, TV, phone chargers, coffee machine etc)."
• "I waited there for the work to complete, where there was a TV, radio, free Wi-Fi and a drinks machine."
• "Good waiting area with free WiFi that actually works (unlike a lot of others) and a good coffee machine."
• "A nice large and airy waiting room upstairs with free hot drinks and magazines."
• "Air-conditioning regassed here, excellent service, comfy waiting area and the best prices around."
• "Really friendly helpful staff, great waiting area even if you have little ones with you."

Cons:

• "The place itself is pretty grim and the industrial estate it is on is very disorienting, so make sure you take your phone if you go there."
• "The service was fairly indifferent - the best I can say for it is that if you want to be left to your own devices, you will be."

Quality of Work

Pros:

• "The best repair centre professional friendly helpful staff always ready for help!"
• "Every effort made by the team to ensure the car was fully inspected and carried out any work that needed doing before handover."
• "All repairs are carried out to the highest standard."
• "I recently had some welding done on a classic vehicle and the quality of work was outstanding and very reasonably priced too considering the job."
• "They did several other checks to be sure and made me feel confident they had done all that was needed."
• "Work carried out to a professional standard, good value for money."
• "Really happy with the detailed inspection report, the repairs and service."

Cons:

• "Do not buy a 2nd hand car from this company."
• "Came to view a car after seeing some ‘in depth’ videos of it on WhatsApp. The car had loads of faults that had clearly been avoided on the videos and not even mentioned."
• "unfortunately car broke within 24hrs."
• "Purchased a Qashqai late 14 plate in December for 7.5k. Looked great on the surface, missing the SD satnav card but was promised one would be sent in the post, surprise… never arrived."
• "Less than 6 months after purchase the car began falling apart."
• "Not one apology for any of the issues on the car, or for the time taken out of work to have repairs. NOT ONE!"
• "I dont know about the Mot centre, but this place for car sales, isnt high on my list."

Value for Money

Pros:

• "They offer the cheapest and best MOT in Colchester and they are honest, unlike many other garages about!"
• "The service I received was friendly, quick and the cheapest I've ever known."
• "Oh and still the cheapest MOT price I can find anywhere in Colchester 😊"
• "Very reasonable in costs of repairs carried out, I had a mot done on my car costing only £25."
• "The price is the cheapest around."
• "Great communication both before and after, brilliant value for money and a comfortable waiting room with comfy seats, power supply including USB ports and free hot drinks!"
• "Always great service, prices are competitive for the workshop."

Cons:

• "Emailed them for quotes to compare to my local garage and honestly.. They ain't Cheap."
• "So, instead of having to pay @£325, ended up with a bill of £500."