McDonald Flooring Reviews Summary

Customer Service

Pros:

• "Communication was excellent and all staff were friendly and courteous."
• "Great customer service from a family ran company."
• "Terrific service from beginning to end."
• "Customer service is something that seams to be lacking everywhere so it was a breath of fresh air to deal with Mcdonals flooring and wouldn't hesitate to recommend them or use them again."
• "The attitude of all staff was excellent with all employee's I spoke to being friendly, knowledgeable and providing superb communications throughout the sales process."
• "All staff very helpful and pleasant."
• "Efficient, helpful and friendly every step of the way."

Cons:

• "Fitter (owner of company) didn't measure properly."
• "Advised been without bathroom for now 6 weeks, got dismissive e-mail from Katie."
• "Sorry but when I visited the staff on duty said 'I really don't have a clue' when asked about products!"
• "Communication, attitude - terrible."
• "We had some issues in communication with the sales office and ended chasing them a couple of times."
• "Kim (The worst example of customer service out there, imagine - 'Karen')."
• "Exhausted- please avoid this company at all costs!! We paid such a good amount of money for an appalling service."

Quality of Work

Pros:

• "Job has been completed to the highest standard with some finishing touches done that we didn’t even expect."
• "Extremely happy with both quality and service."
• "The fitters were excellent, i cannot praise them enough."
• "The installation was to such a high standard, that I would have no hesitation in using again, or recommending McDonald Flooring."
• "The standard of the finish and quality of the product is second to none."
• "The standard of installation was fantastic."
• "The Amtico flooring finished job is absolutely ‘Stunning’ a real eye catcher from the moment you enter our home."

Cons:

• "Purchased Moduleo flooring for all downstairs a total of 5 rooms and a hallway. Measured by the owner, and when the lads came to install it there was just under one packet short."
• "There was bulges shown in one area."
• "Sorry, ran out of materials, please call the office."
• "No sign of them after 6 months."
• "We had a slight hiccup as some of their workers had covid."
• "All of the products were really expensive - I can buy solid wood flooring for less. Not impressed."
• "The owner, who did not want anything to do with it."

Professionalism

Pros:

• "The guys were very professional and completed the whole job in less than two days."
• "The team worked well as a unit and a special mention to Ryan for all his hard work."
• "Fitters arrived on time, work carried out was done to a high standard."
• "The fitters were professional and quick."
• "If you're looking for a great floor, fitted by tidy, polite and skilled tradesmen then these are the guys for you."
• "Alan the fitter was great and the whole process went as smoothly as the Old Firm game on Sunday 29th December."
• "The team of fitters were the politest and well mannered workmen i have ever came across."

Cons:

• "Sorry but when I visited the staff on duty said 'I really don't have a clue' when asked about products!"
• "Exhausted- please avoid this company at all costs!! We paid such a good amount of money for an appalling service."
• "The owner, who did not want anything to do with it."
• "Advised been without bathroom for now 6 weeks, got dismissive e-mail from Katie."
• "We had some issues in communication with the sales office and ended chasing them a couple of times."
• "Communication, attitude - terrible."
• "Kim (The worst example of customer service out there, imagine - 'Karen')."