Stories Flooring Reviews Summary

Customer Service

Pros:

• "Good communication from Stories regarding my order."
• "Excellent customer service over the phone and the flooring was delivered on the day it was scheduled."
• "The assistance from the helpline number was invaluable, we will be recommending this easy to navigate site to others."
• "Manufacturer shipped wrong design strips but James from Lifestyle got replacements there the next day with no fuss."
• "Kept well informed at all stages from order to delivery and advised on alternative colors with a phone call from a real person not an email."
• "Very helpful indeed, answering all my queries during phone contact to enquire about our chosen flooring."
• "Couldn't do enough for me when I called to make my initial enquiry and again when I visited the showroom."

Cons:

• "Will never be back here."
• "I would not recommend buying AMTICO products from this company."
• "A total waste of £750 for us and an all-round terrible customer experience."
• "I was unable to speak to a manger or anyone else, as Chris is the only person able to deal with this issue."
• "Throughout the whole purchasing process the communication was poor and erratic and caused numerous phone calls for clarity."
• "Terrible customer service."
• "shambles! i got my delivery completely mixed up and wrong. resulting with extra labour costs and they still havent responded to my emails."

Delivery

Pros:

• "Stories floor service was impeccable, delivery was on time with full information and updates, packaging was so carefully done to avoid any damages to the planks."
• "Delivery was within 3 days as flooring was in stock."
• "Everything arrived well packaged and as ordered."
• "The delivery was very quick and the delivery driver was very professional, helpful and efficient."
• "Delivery arrived on the scheduled day no problem."
• "This was delivered very quickly."
• "It arrived on a pallet so well packed."

Cons:

• "The maximum 2 week delivery to home changed to 2 week + delivery to Stories at Leeds - then a further pallet delivery a few days later."
• "They took £400 pounds from my account and then told me the product was out of stock."
• "Ordered a large amount of flooring online. Got a call to say none of it was in stock, despite the fact I ordered for delivery this Friday."
• "As usual there is few plate damaged during delivery."
• "The flooring arrived with several packages badly damaged inside the pallet."
• "When I returned a couple of the expensive LVT flooring boxes were smashed with the contents useless."
• "All flooring looks as though they’ve had moisture in them (not visible until fitted) and have been left with nearly 3 packs of unusable pieces…"

Product Quality

Pros:

• "The quality of the tiles is magnificent."
• "We could tell the high quality of this product as soon as we opened the box!"
• "The wood came up to expectations and matched the sample. Quality product at a very competitive price."
• "We knew that we had ordered a good quality flooring, and our fitters confirmed this by telling us that it was the best and easiest flooring to fit that they had ever seen."
• "We are so pleased with the results it looks amazing. Such good quality tiles."
• "Unlike other laminates these didn't crack and break easily when fitting and are of the good standards."
• "Fantastic flooring. We bought the rigid core herringbone voyager oak LVT flooring."