Abbotts Reviews Summary

Customer Service

Pros:

• "Lovely attentive staff who give their time and expertise until you’re happy."
• "Awesome service, very kind and helpful customer support."
• "The service is exceptional: knowledgeable, professional and human."
• "Super happy with everything they do, quick responsive service, massive range of product and great aftercare."
• "All the staff were great, Matthew in particular was very helpful and always in touch."
• "The staff there were so helpful, both guys that helped us today went out of their way and provided an excellent service."
• "Everyone at Abbotts is helpful from Matt in the store to our great fitter."

Cons:

• "I wrote to them explaining my disappointment about the level of service. And I didn't receive a reply."
• "Once again, diabolical service. Lovely in the shop when they want your money, but didn't bother to deliver, or to contact me."
• "Throughout the communication process, we had to chase them by calling them for frequent updates."
• "Once you have paid, customer service is terrible."
• "Customer satisfaction is not their priority. Very slow service."
• "Very poor communication so unfortunately cannot recommend."
• "Terrible customer service at this store - was ignored by staff despite standing at the desk by the entrance for 5 minutes."

Product Quality

Pros:

• "They provided us with high quality blinds for our living room."
• "Beyond happy with my new Amtico Spacia floor."
• "Huge choice of quality (flooring, blinds and curtains and other)"
• "Absolutely top notch quality & service."
• "Competitive pricing and great customer service. Outstanding Amtico fitting and gorgeous blinds."
• "Great quality Luxaflex home blinds installation from the team at Abbott's."
• "The bespoke shutters I ordered were perfectly measured and fit beautifully."

Cons:

• "I had one blind fitted incorrectly, I had one faulty blind which they took back but now I have holes everywhere in my brand new wall."
• "When they sent a staff to measure our rooms and the original skirting boards, they got the measurements wrong."
• "And 6 months later the flooring is coming up."
• "The next day they arrived hours late and rushed job."
• "Very sad to share that this once outstanding business, now provides poor customer service and very badly sewn curtains."
• "Fitters arriving over an hour late, then not arriving with all of the parts."
• "Unfortunately, the Luxaflex Literise top down bottom up blinds themselves have caused us significant issues due to inherent and latent defects in design."

Value and Pricing

Pros:

• "Definitely value for money."
• "They don’t try to sell you the most expensive carpet, but carpet that is right for you."
• "Their prices are very reasonable too."
• "Very competitive prices and a substantial range of flooring products to choose from."
• "Friendly local team, well known in the community and with great prices."
• "Great service, received quotes from at least 4 suppliers and these guys offered the most competitive quote."
• "We went above our budget but with service so great it was worth the extra."

Cons:

• "It’s true, Abbotts are overpriced and are only after your money."
• "I didn't get how the lady, after having spoken with her boss in the office, told me that the total price was 849£."
• "To my surprise, Gary provided a quote that exceeded the one given by the original sales representative."
• "Very money driven and bad customer service. They expect 50% deposit on the first visit and the balance before the actual fitting works begin."
• "Unfortunately if you have several properties that need carpeting they are not interested."
• "We were thinking of ordering flooring there, but decided not to since the staff member (an older guy with white hair) was racist."
• "This man came and suppose to stain concrete floors and now we stuck with a house with the floors chipping up and mix matched colors."

Company Reputation

Pros:

• "Would definitely recommend Abbotts to anyone."
• "If all services were like Abbotts, the world would be a better place."
• "Highly recommended. Thank you!"
• "Been using Abbotts for over 30 years."
• "Genuine old school family business who are fastidious and expert when it comes to installation."
• "Highly recommend Abbots, we’ve had wooden floors, blinds and curtains from there."
• "A very well established and respected company. A highly trained and professional team from the sales team through to fitters."

Cons:

• "I had a really bad experience with Abbott’s I choose them because they they offered to come to the house before you order to ensure to choose appropriate flooring."
• "However my experience of their administrative skills has been kinda appalling."
• "Not even once they apologised to me for all the hassle caused."
• "It's a shame!!"
• "I do not recommend this place."
• "Avoid this company at all cost!"
• "Sadly, I was appalled by the most unprofessional service that I ever have had since I moved back to UK."