"Receptionist Carol was absolutely fantastic, called to get an appointment and I was willing to wait however due to the reason as to needing an appointment she called me back with a same day appointment."
"I had a lovely appointment and chat with my Nurse practitioner Riki Kumar in the surgery today so impressed with her wealth of knowledge."
"Friendly staff always, same day appointments are available 90% of the time when I call on the day at 8am."
"I have been with this GP surgery for past 13 Years, I have had my preconceptions on time and appointments been given real quick. The receptions staff is really friendly and work hard to look after all their patients."
"I cannot fault this GP practice, from my most recent experience during these difficult and different times I cannot fault any of the staff here from the reception team to Dr Fletcher to Nurse Bird, thank you your all Doing a fab job."
"The receptionist are very friendly and go out of there way to help of there’s any issues."
"Waiting time was only 2 minutes receptionist was very polite and helpful."
Cons:
"Booking appointment is pointless. By the time you get one to attend your condition has either become more severe requiring hospital admission or it resolves adequately enough to not require prescriptive treatment having suffered more than was avoidable through prompt treatment."
"Been calling for two weeks, have an infection that needed antibiotics had to go Newcross but also was told to make sure the doctors fast track me to a breast clinic and after five days of calling just to be hanged up on I'm starting to think I need to report this surgery as they are playing with peoples lives."
"By the time you get through there are no appointments available that day."
"Tried to contact for over a week calling multiple times a day and no luck getting through to the receptionist."
"I keep ringing in the mornings before 8am when they finally answer the phone the appointments are fully booked or they give you a phone appointment."
"Long wait to speak to someone. I called after 8:30am and had to hold for an hour."
"three and half hours later still no call back rang surgery at 1750 on phone for 55 minutes then surgery had closed at 18 30 no indication whilst on phone to say closed and still no call back so no appointment booked."
Staff Professionalism
Pros:
"I saw Dr Fletcher who has been brilliant beyond words."
"This is a very professional and caring Doctors surgery on the whole."
"She was very thorough In dealing with an administrational issues that needed to be addressed and followed up on; she kept me informed, which I thought was very reassuring and professional."
"Dr Fletcher is an outstanding doctor, who is always emphatic, caring and so efficient, who has saved my life through listening and helping me with my long term condition."
"Fantastic service, the doctor was very respectful and professional, he gave the chance to explain every problem I had and answered me back in details."
"The receptionist who took my call listened and was empathetic."
"The receptionist was very professional and helpful and advice me well after I explained my concerns."
Cons:
"Dose not deserve any stars. The old man (senior) is senile rude and out of date."
"Unfortunately probably the worst services I've ever received and compared to how it was before, it has steadily decreased."
"These doctors are a joke, from top to bottom I don't know how they manage to keep patients, I would rather suffer than see these rubbish doctors who only want to give you tablets and not treat your problem."
"The receptionists are rude."
"Absolute shambles this place, reception staff need a lesson in customer service."
"The doctors are more like a medicine men from a 18 century, they don’t even know how to use their computers, let alone prescribe medicine for you."
"The receptionists are extremely rude!"
Facility and Services
Pros:
"Absolutely fantastic Practice, staff are amazing, Practice clean, friendly and efficient."
"This year's flu jab programme was well organized as compared to previous years."
"Brilliant so grateful for their helpful nature and patience and dealing with all my problems."
"The practice is clean and tidy."
"Very clean and modern surgery."
"Had my Flu injection no problem staff really nice very quick and efficient."
"Great medical centre with very helpful Doctors & staff!"
Cons:
"Please who ever reads this review. Has to understand this Tudor medical centre is a complete and utter waste of tax paying money."
"Not surprised people are going to A&E as though you have to wait at least you’ll be seen!"
"Worse GP in the world please stay away. Services are just horrible."
"This place is really bad, they do not have any concern towards patients."
"The place is filthy like they have no cleaners, no hand sanitiser empty bottle."
"Very bad GP this people are anything except GP, NHS should take action against this GP always they have excuse."
"Absolutely rubbish reception team ruins whole practice been a patient here for last 30 years reception team have upset me that much lately im leaving."