The Oaks Medical Centre Reviews Summary

Appointment System

Pros:

• "The Oaks Medical Centre have been wonderful for me and my family."
• "I have always been fitted in for an appointment, either with a nurse practitioner or a doctor."
• "I can always get through quickly on the phone, I’ve been able to get same day appointments on multiple occasions."
• "Today I had excellent service from the team, the telephone answering message has changed and the receptionists phone u back, I had a paramedic speak to me and arranged the treatment I needed all done and very helpful service so thank you the oaks 👍"
• "Have been able to get a face to face appointment within a week of requesting one."
• "Can’t fault the oaks always manage to get an appointment for myself or my 15 month old son, they always have such a great service so I never have to worry!"
• "I will give the place 3 stars. I was caller 27 in the queue at 8am this morning and managed to still get an appointment."

Cons:

• "The only way you will get an appointment is that you call into the centre at 8.00am."
• "Disappointed with the changes made to the surgery and how appointments are booked."
• "However the appointment system is not reliable nor efficient."
• "Getting an appointment is bad enough, 8am call, if you can, no exceptions."
• "Has to be the worst medical centre ever you can't get an appointment 6 times I have rang in 1 week."
• "2 weeks for an appointment is scandalous and that's if you're lucky enough to get one."
• "What a terrible, incompetent and arrogant appointment service!"

Reception Staff

Pros:

• "Some of the receptionists are quite helpful."
• "Received excellent customer service from receptionist Julie."
• "I have always had polite and friendly receptionists."
• "Nice receptionist very helpful and always get back to you with whatever you need."
• "Reception staff are amazing."
• "The reception staff are always so helpful with queries, and I’ve seen some of the nurses who are lovely too."
• "Building is new and great. Receptionists are awesome too."

Cons:

• "One is definitely not cut out for the job with comments such as 'You'll just have to come and join the queue at 7.30am like other people do'."
• "Incompetent reception staff. They do not keep track of records properly and do not get back to you in a timely manner."
• "Absolutely disgusted by their reception staff, they discussed and laughed about my medical condition right in front of my wife and all the other people that were there."
• "Absolutely disgusting service, try to book an appointment for an ongoing problem and the receptionist refuses to book one."
• "Awful appointment service calling since 7.55am the phone rings and rings then hangs up on u and then a constant busy line and then it rings and hangs up again."
• "Queue times are long and then when you do get through to someone they are quick to get you off the phone."
• "if i could give a 0 star review i would 500 times over. the reception staff don`t have a clue at all."

Medical Staff

Pros:

• "The medical staff Doctors, Nurses etc are all lovely."
• "The doctor I saw was extremely polite and professional and I didn't feel rushed at all."
• "The doctors are thorough and follow up on any symptoms."
• "The staff are brilliant, the nurse,s have looked after me, as I don't like blood needles, and they settle me straight away, thank you for getting me passed my injections."
• "The doctor I saw was excellent listened to all my concerns and was extremely thorough."
• "Best GP in the UK, I had a bad experiences with my previous GP but when I moved to the oaks medical centre everything is alright."
• "Fantastic practice. Great appointment availability, friendly and helpful staff."

Cons:

• "But everything else is really really bad. Got misdiagnosed."
• "Also some of the doctors seem incompetent."
• "The nurse I should have seen was very aggressive in front of my child shouting and telling me I had no respect for time and was a liar..."
• "I am now changing doctors I advise everyone else to do this to waste of time they wouldn’t see you if You was dying in front of them what a mess."
• "worst since they moved we are just money making machines now."
• "It's a joke I have a phone call about something that really needs looking at and they say they will send a link that didn't happen so emailed and again nothing."
• "I think they provide a good service but the appointment system is terrible."