Bath Row Medical Practice Reviews Summary

Appointment System

Pros:

• "The practice itself is generally very good and the main reception staff are friendly and efficient."
• "Had my jab there too, which was a good streamlined process."
• "Being able to do tests quickly at city hospital was convenient and sped up the process."
• "Hi, I usually complain about this surgery and getting appointments for minor stuff but today they were brilliant. I had a serious issue (very worried) and the receptionist got a doctor to call me back within the hour and I had an appointment this am."
• "Brilliant. I arrived without appointment at reception 08:30 my appointment was booked to see the doctor for 9:50."
• "I had a problem and I got appointment for that day already."
• "Wonderful service here, the reception staff gave me a telephone consultation within a couple of days (on a Saturday no less!) and the kind GP sent my medications to my pharmacy straight away."

Cons:

• "Absolutely the worst Doctors in Birmingham... You cant even get a Doctor to call you."
• "You call up and either can't get through because there are too many people in the queue and it cuts you off, or you're looking at being in a queue of close to 30 people."
• "It is absolutely impossible to get an appointment - You have to call at 8:30 but every time it says they've reached the maximum number of callers."
• "Worst practice in the area for sure. Impossible to get an appointment even when you call at 8:30am - by the time your call is answered, they’re booked for the day."
• "USE THE NHS APP! Terrible appointment booking experience. Their website not showing appointments, calling up you are told you have to call first thing in the morning for an appointment that day. However, I found out you can actually book appointments via the NHS app!"
• "Impossible to book an appointment. You ring as soon as it is 8.30am - the number of callers has reached its max capacity, try again later."
• "This is the worst practice in the world. Impossible to get an appointment and when the world finally smiles at you and you get an appointment the doctors are so incompetent in their jobs and they do not care about what you need."

Staff Professionalism

Pros:

• "The nurse or Doctor explained things or ask you if you have any questions then they proceed with the injection."
• "Although not my practice I had to use this medical centre for my vaccination... He was excellent and seemed to really enjoy what he was doing."
• "both the receptionists and especially the doctors have been awesome."
• "The reception staff are lovely."
• "the receptionist are lovely always there to help had no problems with this surgery"
• "They were friendly and professional and the whole procedure didn't last 5 minutes."
• "the doctors are amazing and the receptionist are lovely always there to help had no problems with this surgery"

Cons:

• "The receptionists however are rude and sound really put out when you actually ask them to help with questions that are actually their job."
• "The practice manager needs to fix the system, as this is ridiculous. And retrain your reception staff."
• "Worse doctor I've ever been to I can never get appointments the woman that answers the phone is rude."
• "Reception staff are so unprofessional & rude!"
• "The receptionist was horribly rude."
• "The receptionist are really rude and impolite."
• "The receptionists here are really the most rude and inconsiderate people."

Communication & Service

Pros:

• "Please keep up the good work during the pandemic."
• "Good doctors if you have an appointment they help you to get better."
• "Thankfully dr naveer called me back and was very helpful."
• "The nurses have been helpful in the past."
• "The staff at the reception were exceptionally helpful, directing me as to where I could seek help and even managed to get me an appointment for the same week."
• "I was able to talk with the Dr. Sara about a blood test as well, she was nice and patient, answered all of my questions very well."
• "Really not sure why this practice has so many bad reviews, so far I have had a great experience."

Cons:

• "I have strong feelings towards this doctors surgery in a negative manner... and have often given me contradictory and unhelpful advice."
• "Not even one. I have only had bad and in fact appalling service from this practice between never being able to get an appointment to them sending me to the wrong clinic which made me miss a days work as a result to giving me painkillers for stage 4 endometriosis."
• "The practice only allows telephone consultations which has to be planned 2 weeks in advance but they will never call you."
• "However the GPs at the practice are a joke! No empathy. No courtesy. No manners."
• "The doctor I saw, Dr Lokesh Sharma is even more rude than the receptionist."
• "Absolutely terrible service. After ages of trying to get an appointment I only managed to get a telephone appointment."
• "I have been calling 3 days in a row now to talk to a GP with no result!"