Rawlings Opticians & Hearing Care Reviews Summary

Professionalism and Expertise

Pros:

• "The optician was brilliant and I now know so much more about my eyes."
• "Excellent eye examination! The doctor was exceptional, demonstrating a deep knowledge of the field."
• "Always impressed with her knowledge and so friendly as are all the team!"
• "I have been looked after at Rawlings in Winchester since 1980!"
• "Rachel Smith is knowledgeable, professional and friendly."
• "Rawlings have the most modern technology."
• "I am extremely grateful to Simon Cabell for spotting a problem with my eyes."
• "The experience of eye examination, including detailed scan & selection of new frames and varifocal lenses was exemplary."

Cons:

• "Don’t feel I had a proper explanation of my difficulties."
• "I was not really told if I needed new glasses and didn’t feel the dispenser was keen to proceed."
• "The optician I saw was very good but not very approachable."
• "Not happy with the 'Up-sell' process by Roger immediately after my examination."
• "Now I am sent an invitation to go back. It has put me off ever having new glasses."

Customer Service and Care

Pros:

• "Really friendly staff so much so I signed up to the care plan to spread my costs."
• "The staff at Rawlings are truly wonderful. From the first phone call, about flashes in my eye, to the actual investigation."
• "Always a friendly reception when you visit Rawlings Opticians in Winchester."
• "Extremely helpful and professional service. I had concerns about my eyes so they fitted in an extra consultation."
• "My recent visit was spoilt by the attitude/rudeness of the actual optician."
• "Rawlings has consistently worked diligently in making sure I’m 100% happy with my frames and lenses."
• "I visited Rawlings Winchester for a new frame and lenses and Roger helped me with the process."
• "Thank you Rawlings! A professional team who have worked together forever and it shows."

Cons:

• "Eventually a lady came over to curtly tell us that we should be putting any glasses we touch into a basket."
• "The frames we were looking for were not available and he suggested calling us when they came into the store. 2 months later and we are still waiting."
• "However, I did find the rest of the staff in the shop very condescending."
• "Went in to get my first pair of glasses. Found staff to be helpful, patient and informative."

Cost and Value

Pros:

• "I can book and see the same optician year on year, so there is a continuity between each eye test."
• "Rawlings carry some high-end brands, such as Moscot. I highly recommend this place."
• "Always an excellent, highly professional and friendly service at Rawlings Opticians Winchester."
• "Rawlings has been my opticians for over 20 years for glasses and contact lenses."

Cons:

• "Some of their frames are lovely but very very expensive."
• "When I came in for an estimate at the Winchester shop based on a new prescription, even with the 40% discount, Rawlings was more expensive."
• "The arrogance is quite staggering. How can they possibly know that lenses from other retailers are of inferior quality."
• "Rawlings in Winchester has for years benefitted from providing a decent service to what is generally regarded as a wealthy clientele."