W12 Shopping Reviews Summary

Cleanliness and Maintenance

Pros:

• "The cleanliness and maintenance of the center were top-notch."
• "Clean, safe and tidy, with good transport links and parking, NCP has walkway into cinema level."
• "Nice big spacious shopping centre with plenty of shops and multiplex cinema and restaurants nice to see a good presence of security staff building has a nice atmosphere there is plenty of choice looks clean has a good time there no complaints."

Cons:

• "But the floors get slippery and I fell on my arse."
• "What i did not like was the restrooms they were stinky."
• "Disappointingly, the area around the pay station smells of urine."
• "The toilet facilities are scattered across the whole shopping centre and really modern and clean, except with a few broken doors."

Shopping Experience

Pros:

• "People living there lives jumping from shop to shop, every day, everyone remembers you, Amazing."
• "It is a huge shopping mall, looking nice & modern. Many shops and restaurants available."
• "For a small shopping centre it's great."
• "Many interesting shops and big furniture store offering excellent value."
• "The layout is well-organized, making it easy to navigate the diverse range of stores."
• "Great place to do your weekly shopping and buy things for a great value!"
• "The variety of shops and brands available was fantastic, catering to all tastes and budgets."

Cons:

• "There's very little in there these days. It's really sad retailers probably think that everyone will go to Westfields but that is not the case, many locals prefer W12 because Westfield's is too expensive."
• "Pretty run down, dated shopping centre."
• "Starting to look a little run down."
• "West 12 has clearly seen better days - presumably before the Westfield opened up nearby."
• "Sadly, like so many centres, disappointing selection of shops. Usual collection of discount stores, empty or closed units and poor facilities."
• "This shopping centre seems a bit outdated, especially when comparing it to the neighbouring Westfield Shopping centre."
• "It isn't the most beautiful place to go especially when Westfield is next."

Parking and Accessibility

Pros:

• "There's plenty of parking with the large multistorey car park at the rear."
• "Adjacent to the Shepherd's bush bus, train & underground stations there is really no excuse for not visiting this benchmark London shopping precinct."
• "The ample parking and convenient location made it a hassle-free shopping experience."
• "It has wheelchair accessible entrances and exits."

Cons:

• "The horrible dingy car park attached to this shopping centre is a rip off, £18 for three hours."
• "Went to the cinema here last night as it was Orange Wednesday, saw Long Walk To Freedom, nipped into Morrisons for some milk afterwards, only to find that I'd been charged £15.10 to park!!"
• "The parking cost is astronomical with no reductions for blue badge holders."
• "Parking needs better, clearer signage."

Customer Service

Pros:

• "Mostly friendly sales assistants and security staff."
• "Staff very committed and expedient friendly and helpful."
• "A lovely place for shopping, and nice friendly place that makes you feel welcome to shop."

Cons:

• "The security guards are not helpful at all, useless actually."
• "His behavior was so impolite and he go back to speaking with his friends in video call."
• "Great atmosphere but bar staff is extremely slow to serve people, never look in eye."
• "Savers W12 - I would give this place 0 if I could. The worst customer service experience ever."

Entertainment and Events

Pros:

• "If you want to relax go to the cinema which has some of the newest releases."
• "The shopping centre seems to be reinventing itself as an event space."
• "There is now a Sherlock-themed escape room."
• "This is inside w12 mall in shepherds Bush coffee shop they actually have a band where by every Saturday evening they do live singing it's free and if you want to sing just ask and give it ago."

Cons:

• "The props and the activities could have been much better (e.g. Crystal Maze style challenge/puzzles or having more decorations or foliage around the edges and ceiling so it's less obvious that you're in a dimly lit car park)."
• "Imagine our disgusted when we saw subtitles throughout the entire film."
• "The Vue cinema upstairs isn't as good as the Westfield one."
• "The cinema is great to watch movies although it isn't the biggest screen in the local area."