McDonald's Reviews Summary

Service

Pros:

• "Staff very pleasant service fastest in the Sheffield area always a member of staff in dining area cleaning floor and tables great for kids with entertainment such as tablets and colouring area free parking, wheelchair friendly, and clean WC."
• "Even though they had these issues they still brought us our food quickly."
• "Fast drive through time, didn't wait or queue for ages, unlike most fast food outlets."
• "Staff really friendly."
• "Fast service as should be for a fast food restaurant but having worked in the industry a few years back I know how hard it can be at times but the ladies and gents work really hard to ensure everything is done quickly and accurately. Recommend"
• "Excellent customer service from Scarlett and Etham who worked at Drive through. Polite greeting and smile 😁 faces we love to see in Sunday morning."
• "This is our preferred McDonald's to visit because it seems to be consistently better than other McDonald's we have visited."

Cons:

• "Poor experience. Got served by some dosey useless clown called Christian I think who rolled his eyes and was rude to me."
• "The young workers have a very bad attitude and are rude."
• "Served a cold burger and fries after waiting over 10 minutes."
• "Slow service even though they weren't busy and terrible smell of bad drains, which they've tried to cover with a foul smelling air freshener."
• "OMG what a disaster of a place now she was taking my order walked away to the other side not sure why got order wrong tables not cleaned down ask a young lady for a cloth and she pointed to where they were over there she said with a grim face will not go again it needs sorting whoever the boss is."
• "Very worrying hygiene issues as he’s never had to go to the hospital for food poisoning before but after eating here he has."
• "Took 25min for the order to come and it was wrong & a further 10min to sort."

Facilities and Amenities

Pros:

• "Plugs, wireless charging pads and usb ports to charge the phones - genius! Along with iPads for the kids and an outdoor play area. Only thing missing is beer for the dad's!"
• "Clean seating area and tables plus toilets clean n fresh smelling."
• "Well, organise drive-thru team."
• "All good service.. I just want to share that if you are a wheelchair user expect not to be able to use the toilets."
• "The cleaner needs to be mentioned. She works so hard cleaning the mess up people can't be bothered to put in a bin."

Cons:

• "You can order ahead using the app but can't get to the collection bays without queueing with the drive through traffic."
• "A member of staff looked extremely dirty with very greasy hair almost matted."
• "The restaurant also smelt of sewers, which was off-putting."
• "Because most of the time the food is cold this time when we went they was no table service due to no staff and in the school holidays not good, also could only sell u canned drinks. Not good at all."
• "This is the dirtiest and coldest place i have visited, youngsters lounging on furniture with feet up on chairs."

Food Quality

Pros:

• "Food quality and service excellent but no heating on at all (ate in around 8am) and was warmer outside than in."
• "Food was nice when we eventually got it."
• "Tried the new Philly Stack. Really tasty."

Cons:

• "Been waiting for one of these mcplant burgers since they came out. Finally had chance to get one. Took it home, opened the bun and no burger in it...just lettuce. How on earth did they forget that....very disappointing."
• "The burgers are either sopping wet with grease or dry as a bone."
• "Ordered a few burgers and the bacon was cold and damaged bun which isn't that bad really but cold meat doesn't sit right."
• "The food was bad/stone cold and only a 3rd of chips was in a large pot."
• "Found a hair in my fries... food was stone cold."
• "Drive thru was very quick got our food within 2 mins of ordering. However, we ordered 2 sweet chilli wraps, the wraps had barely any sauce on."
• "Food was cold on this occasion probably because of the “efficient” staff having everything prepared 5 mins before you get it."

Order Accuracy

Pros:

• "Very busy Macdonalds to say how many orders they get think they deal with orders pretty promptly."
• "Probably one of the best McDonalds in Sheffield! Always got my order right, never had to wait too long for the food to be ready, and food is always nice and hot!"
• "Always Order From Here On Uber! I Ring Up Before Ordering To Make Special Changes To My Order I Can't Make Via Uber And The Staff Always Go Above And Beyond To Make Sure My Meal Is Perfect 😁 Great Customer Service And Yummy Food 😋"

Cons:

• "Everytime we have delivery there is always something missing."
• "Don't think we've had an order right this year. Items missing or items wrong!"
• "Just queued for nearly 30 minutes at the drive thru for 9 chicken nuggets and medium fries for my granddaughter. Opened the bag when we finally got away and there was only 7 nuggets in the box."
• "Never see the same staff member either so turnover will be high, I'm guessing management don't know their arse from their elbow."
• "Ordered on uber eats, forgot my Mozzarella dippers but had the cheek to include the salsa dip. Have forgotten dips for nuggets in the past too on uber eats. Sort it out McDonald's."
• "This time missing two drinks, cheese bite share box short of 2 cheese bites, burgers stone cold."
• "Absolutely rubbish delivery you don't get the food last night we ordered fries and Burgers only the fries arrived."

Customer Experience

Pros:

• "Great customer service. Had a promotion on the app but couldn't get it to work. Spoke to the manager and he applied the offer in restaurant for me."
• "This is my all-time favourite McDonald's... It was always fresh, even at night."
• "Staff were friendly and well mannered."
• "Jordan, Gina, Ellie and Tom were exceptional - made us all feel so welcome, the food was top notch top, particularly the McFlurry."
• "Fantastic staff who went above and beyond when I requested that I just needed to buy the toy from the happy meal."
• "One of the best McDonald's, food is always hot not luke warm service is very good as well."
• "After visiting Mcdonalds in New York, which were not friendly or as clean as ours at home. I have a new respect for ours. The staff are always friendly and smiling."

Cons:

• "OMGG HOW ON EARTH IS THIS PLACE EVEN ALLOWED TO BE OPEN…."
• "An absolute shambles here. Too many issues to list."
• "Is there a day when the milkshake/ice cream machine not broken! Always seems to be on a sunny day as well!"
• "This place is a total waste of time this place is more interested in getting home deliveries out first customers were coming back with cold food we waited for 45 minutes we won't be going back anytime soon."
• "McDonald's... Taking twice as long to serve you cold food. What happened to fast food? Just cos you bring it to my table does not excuse the 8 min wait for cold fries, cold burger and sloppy presentation."
• "service is absolutely appalling, didn’t bring my food to table and was just left to go cold on the pick up side. fries were absolutely rancid, cold and had no flavour."
• "Don't bother with this McDonald's as they point blank refuse to swap out the cheese on a happy meal for vegan Chesse."