The Spitalfields Practice Reviews Summary

Medical Staff

Pros:

• "I went to the ENT service and although there was some delay with the consultant, the consultant was absolutely lovely, taking the time to explain everything from A-Z."
• "Doctors & nurses have always been pleasant, informative and any problems I had got sorted."
• "I always got a straight and swift answer."
• "Dr. Hannah McCarthy who was so much more helpful and empathetic for my conditions and immediately referred me to specialists to help."
• "Dr Desai is a good doctor, always helpful."
• "Dr Desai is great with kids and makes them feel at ease."
• "The nurse that dealt with me was amazing, and made sure I was comfortable throughout the whole ordeal."
• "The doctors I've dealt with there have always been so kind and understanding, regardless of the issue I've gone to see them about."
• "My GP DR K.Ahmed is a very professional and knowledgeable doctor who is passionate about his role."

Cons:

• "Apart from the reception staff, the quality of the medical staff are abysmal."
• "They are curt to the point of rudeness, lack any empathy, rapport or consideration for patients."
• "Dr. Anwara Ali is one of the worst GPs my family and myself have ever had the misfortune of being treated by."
• "Still no improvement from Dr Ali who always cancels appointments last minute and Dr Uddin who always makes you feel like he's got better things to do."
• "Specifically dr. Ali is worst doc I’ve ever met in my life."
• "Dr A. is unprofessional and incompetent; she ignores patient history."
• "The most horrible GP. DR Anwara Ali is the worst doctor I've ever met."

Administration and Reception

Pros:

• "Always helpful - I certainly value their help."
• "I have been registered at this surgery since 2013 and I cannot think of one issue."
• "I have join this surgery since 2011, very happy with their services, from doctors to admin team all are helpful."
• "Great service from reception especially from Jamil who is always helpful."
• "The reception staff are always super helpful especially Jamil who always goes above and beyond."

Cons:

• "By far the most disrespectful, abrupt and unprofessional administration team I have ever come across!"
• "the most rubbish service from every staff in the reception only and admin staff."
• "Horrible costume service."
• "Rude and ignorant."

Appointment Experience

Pros:

• "Thanks to all staff at this practice."

Cons:

• "Waited two years for a referral - had a procedure done yesterday which ended up not working."
• "Called for an emergency appointment straightaway at 8:45am for my elderly mother. I was instantly 15th in the queue!"
• "Came for my appointment at 10:20 but no one saw me till 10:45 so I had to leave."
• "Booking an appointment takes weeks or months and is still subject to random last minute cancellation."

Service Overall

Pros:

• "I would likes to thanks all Spitalfields surgery teams for their hard work and efforts."
• "Spitalfield Practice were absolutely brilliant during lockdown when I needed a prescription in another part of the UK."
• "I've been registered at this surgery for nearly 6 years now and I wasn't happy at the begining but I must say I've seen a great improvement over the years."
• "During a challenging time they remain professional positive and ultimately human."

Cons:

• "Absolutely worthless. You might as well go to a group crackheads for your medical needs since they’d provide get better quality of treatment and care than the spitalfields practice."
• "This is not the kind of service people need while they're are ill and fragile."
• "Avoid!! It took me 4 tries to register with the practice, each attempt taking 2 weeks."

Practice Infrastructure

Pros:

• "There is a touch screen you can use to register your arrival for an appointment."

Cons:

• "Only complaint is that the practice is really run down and needs some modernisation."

Staff Attitude

Pros:

• "This surgery is amazing, they have helped me and my family a lot over the past couple of years the GPS, always give very good advice."
• "It was good to be treated with professionalism and care by reception staff specially by Jamil at all times."

Cons:

• "After the 4th time coming here I can conclude that they definitely don't like seeing patients."
• "Nobody here enjoys their job it seems."

Efficiency & Appointments

Cons:

• "You will be held in a queue for over 30 min to book an appointment over the phone and once you get lucky enough to get through, even a LOCUM doctor will be too busy to see you."

Facility & Services

Pros:

• "Practice is very clean and tidy also want to thank Dr. Sanaullah he has been a great doctor to my mother."

Cons:

• "Just the worst GP ever. It was good before it moved to that old Montague street."