St Johns Medical Centre Reviews Summary

Staff and Service Quality

Pros:

• "Lovely staff, very friendly, no judgement from anyone for any reasons."
• "Loads of information and reassurance when needed."
• "The reception staff are helpful and they do try by offering me something or let me know where to go."
• "Reception team are very helpful especially Sasha that let me know what I need to do get an appointment ASAP and the lad that help me with patient access."
• "They somehow manage to combine being a really big inner London practice that also offers consistent, empathetic, patient- centred continuity of care."
• "I have however received fantastic care from the nurses anytime myself or my young daughter have required jabs."

Cons:

• "Reception staff are really unpleasant to deal with."
• "Impossible to get an appointment here."
• "Terrible service."
• "Been with them for years, the practice is poorly managed and has a revolving door when it comes to the gp's."
• "Some of the reception staff are extremely rude and condescending."
• "POOR reception team service, VERY Rude."

Appointments and Waiting Times

Pros:

• "It is very easy to find, and the waiting area is small and enclosed."

Cons:

• "The earliest telephone appointment was 2 weeks away !! just for a telephone appointment."
• "The phone line is always busy and it's hard to get an appointment on the day."
• "However getting an appointment is ridiculous."
• "I have been waiting to be seen for 10 hours."
• "Literally impossible to receive medical care if this is your GP"

Safety and Cleanliness

Pros:

• "It felt like a safe place to be with safe people."

Cons:

• "There was a man covered in blood on the floor and nobody cared about him."
• "The toilet stank of piss and the exam room was nasty."

Medical Staff and Doctors

Pros:

• "All the medical staff are great."
• "The doctors have been great to my family."
• "Needless to say the doctors and other medical professionals are high standard."
• "I am more than happy with my doctor - Tina Scoble."

Cons:

• "Worst doctors surgery I've ever encountered."
• "I went last week and was incorrectly diagnosed twice by two separate doctors at this surgery."
• "I found doctors with a broken English in the past who did not help at all and I had to be re-checked."

Appointment System

Pros:

• "Brilliant GP, I’ve always been able to get an appointment - both through the NHS App and over the phone."

Cons:

• "Trying to get an appointment is really difficult and stressful even when trying online."
• "Appointments are often quite along way off from the date you phone."
• "Very difficult to get appointments."

Reception/Administration

Pros:

• "There is 1 excellent receptionist who'll try really hard to work with you to help as much as possible."
• "When i went in person the receptionist was courteous and efficiently gave me a convenient appointment."

Cons:

• "Staff never pick up the phone."
• "Very rude receptionist is so horrible and passive aggressive."
• "Extremely bad administration."
• "The admin and reception staff however are the worst employees I've ever seen at any organization."

General Feedback

Pros:

• "Be kind to the staff here, they are doing their best under a great deal of pressure."

Cons:

• "Total shambles."
• "Avoid at all costs."
• "Unfortunately, as my nearest surgery I don't have much of a choice to move."