Streatham High Practice Reviews Summary

Staff Interaction

Pros:

• "The people work really hard here and serve the Streatham community well."
• "Would like to thank Omar for his help great service only person that could help me after 3 calls to the practice he went beyond his call of duty."
• "Tannaz Arang one of your staff which has been very very helpful by helping me to sort out my Dr Iq today."
• "Phone this morning to book an appointment to review my medication, spoke to Sharif he was very helpful and very polite."
• "Everyone I have met from the receptionists and the doctors have been very courteous and caring and go to great lengths to be helpful."

Cons:

• "AVOID AVA ANGLIN!!!!(Receptionist) like the plague. Most unprofessional service I have ever bared witness to."
• "Won’t be going back there. I saw a nurse called comfort today...and she was really rude and unhelpful."
• "Apalling reception service. Abrupt, impolite and prone to making mistakes around appointments."
• "Very dull receptionist especially the young black female who mutters under her breath never smiles and has the attitude that she hates her job."
• "Receiving cardiac results 1 year late as they forgot to follow up and had told me if they don't get in touch all is fine, cannot even get the doctor call me directly as receptionists are very unhelpful."

Appointment System

Pros:

• "I came and got my stitches out, I was dead early but I was seen before my appointment was booked!"
• "Telephone appointments are super efficient can be seen on the same day or have minor issues sorted over the phone."

Cons:

• "Worst service for appointment in London. They don't even make appointments you need doctor IQ for it."
• "Just spent 2 hours on hold to reception (at 4pm) Came in to reception with the phone still on hold."
• "Normally have a really good experience here BUT ... Had booked an appt for this morning at least a week ago, got there early and was told that I had no appointments booked."

Quality of Medical Service

Pros:

• "Today I saw Dr. Amin. Thank you so much for the excellent consultation."
• "I have been going to Streatham High Practice for about 7 years and they always provide a friendly, welcoming and professional service."
• "What an amazing Doctor Dr Wigam truly is, in all my years I have never had the pleasure of having such a wonderful man as my Dr."

Cons:

• "I went in with food poisoning, and the doctor said after a superfast analysis that I had an inflamed appendix, and should go to hospital immediately. Waited 4 hours, to hear what I knew already."
• "Sexist and xenophobic general practitioners who lack the expertise to deal with anything more complex than the common cold."
• "Couldn't get an appointment unless I can call at 10am or 12 noon unfortunately I'm at work those time so I took a late night appointment only to turn up and was told that there's only one doctor so I have to rebook for a week later."

Facilities and Environment

Pros:

• "Nice space, friendly people, waiting time minimal, easy app booking system."
• "Nice space, I have been a Streatham high practice patient for a while."

Cons:

• "Instructions are clear. But of course at this Gp they said that they cant do anything because I should have the card and my record of vaccination is not in the system."
• "Actually this is ridiculous having to use an app to chase tests results instead of talking to an actual human being."

Overall Experience

Pros:

• "Jestem bardzo zadowolona ze należymy z moja rodzina do tego ośrodka zdrowia."
• "Jestem pacjentem od 2012 roku w tym osrodku."
• "Nigdy nie mialam problemow."

Cons:

• None mentioned.