"The receptionist, Helen, couldn't be nicer and kinder."
"Helen swiftly made the appointment for me over the phone which was just about 1 hour and half from the time I called."
"This is my second time visiting the Blithehale Health Centre."
Cons:
"The receptionist was rude to me. She was uncooperative and treated me dismissively, using slang and speaking quickly in a lower voice, which compelled me to ask her to repeat what she said again and again."
"The receptionists at this practice are exceptionally rude."
"No compassion or professionalism was shown on this call."
"People at reception are rude and lazy!"
"Extremely hard to have an appointment! No matter if you try online or on the phone."
Online Consultation System
Pros:
"Thanks to the online consultation form, I usually receive a call back from a doctor on the same day."
"They have a good online booking/request system so you are not on the phone for hours trying to get an appointment."
Cons:
"Their very own automated service gives you the option not to do a online consultation."
"Online consultation no good when doctors at surgery are not getting back to you."
Medical Staff and Services
Pros:
"I had a GP appointment with Dr Ana Cuadrado yesterday and she was excellent."
"A brilliant GP practice."
"The doctors, phlebotomist and nurses are all so attentive and I feel very taken care of."
Cons:
"Also: the doctor who was supposed to visit me was very arrogant, narcisist, and hostile."
"4 days I waited for a doctor to call me back even though I clearly stated I had an infection."
Clinic Management and Policies
Pros:
"They have managed an increase in size and catchment quite well; waiting times have not increased."
Cons:
"The practice manager was just as disregarding and handled a conversation with comments such as “it’s a busy Monday morning, I’m not going to get into it with you”."
Discrimination and Racial Issues
Cons:
"The fact that l am not muslim did not give her the right to treat non-muslim people that way."
"I perceived that it was my white skin and perhaps my religion different from his that gave rise to his hostile attitude."
Appointment Booking
Pros:
"Always on time with my appointments— practically zero waiting time!"
"Able to get appointments when necessary and my appointments so far with the GPs have been amazing."
Cons:
"You simply wont get an appointment till next 2 weeks from the day you call."
"Awful. I booked 2 weeks in advance and I turned up and waited 15 minutes at the reception until someone told me the doctor wasn't in today."
Staff and Doctors
Pros:
"Best GP I've ever had (and probably ever will have). Everyone is always professional."
"The doctors are respectful, they listen, they explain things in plain English and don't waste time making a referral."
Cons:
"Requested a call back, DR YU the most unprofessional doctor you can possibly get."
"It felt like they didn’t believe my wife as she kept coming in for months and asking for help."
Administration and Reception
Pros:
"In my opinion it’s a positive GP clinic."
Cons:
"Their is never a time you see the same doctor who's dealing with your case."
"The reception and admin staff are extremely rude over the phone and in no way helpful."
Medication and Treatment
Cons:
"The worst ever surgery I have been to."
"They gave me wrong medication because of the wrong medication I am suffering a lot of health problems."
Staff and Service
Pros:
"But GP and nurse they are lovely people 🙂🙂🙂."
Cons:
"Health visitor service is terrible..you have to wait for at least 30 minutes to see health visitors."
Phone System and Customer Support
Cons:
"I have called in the afternoon after 3 on 30/05 to enquire about some information, the system made me hold for 30 minutes and still saying I am second in the queue but never moves up."