Lewisham Medical Centre Reviews Summary

Appointment System & Wait Times

Pros:

• "Once you have an appointment the health staff are competent and caring."
• "You can actually get through to speak to someone quite quickly!"
• "The process of ordering prescriptions, having screenings, the appointments themselves, have all been smooth to organise."
• "I've had I think one issue after being with them for years so really not bad at all."
• "I've never had issues getting appointments (usually arranging over the phone)."
• "Can't fault them."
• "Waiting time for call to be answered was 20 mins, I was lucky to get an appointment on the same day because someone cancelled."
• "Being able to get phone appointments and a specialist referral during lockdown has been a really good help."
• "When I've tried to make emergency appointments for children I've either been given one, been given a time to go and wait for a doctor to be free, or had a phone call from one of the doctors if we can't be seen."

Cons:

• "Trying to see or even speak to a doctor is terrible."
• "This GP surgery will only offer you appointments 1 month in advance."
• "I was supposed to be at 9:15 this morning and at 8am I get a text from the surgery saying it had been cancelled."
• "And if you are lucky enough to be given an it will be cancelled and move to a further date."
• "Wait time to speak to someone over the phone is ridiculous. I’m waiting to speak to someone right now and it’s been over 30 minutes, close to 40 minutes now."
• "Takes 20 minutes to get through to reception and then you'll be waiting 3 weeks for an appointment."
• "Although they take a lot of time to give appointments."
• "Impossible to get an appointment."
• "Very disappointed with the service."

Staff Behavior & Professionalism

Pros:

• "Reception staff member was very friendly and helpful when booking appointment."
• "The Receptionists are extremely helpful & go out of their way to support clients."
• "The staff are very friendly and helpful."
• "Really think the staff are great here, doctors and receptionists."
• "All reception staff are very helpful and kind."
• "Always friendly and helpful."

Cons:

• "Reception staff is extremely poor and with no empathy at all."
• "Always 30-40min wait by the phone."
• "My last visit with one of the paramedic left me disgusted by her comment."
• "Usually the receptionists are nice, but was met with a horrible receptionist."
• "Very rude receptionist on the phone."

Medical Care & Follow-ups

Pros:

• "I am so impressed with the advice, help and care this practice gives to myself and my partner."
• "All the GP's I have seen throughout the years have been proactive, understanding & make you feel at ease."
• "Every clinician I've seen / spoken to has been incredibly friendly."
• "Admin staff are always friendly and courteous. They are as helpful as the system will allow. All the clinicians that I see very thorough in their processes and examinations and do their very best to resolve issues."

Cons:

• "The most awful GP I have ever been too, they mislead me about my sons illnesses."
• "They rescheduled my appointment for the next month and with my health issues, it's too long to wait."
• "On the one occasion I have managed to speak to a doctor they referred me to the wrong department."
• "I repeatedly said I am not well and I need further investigation, but instead of referring me to a specialist,the doctor keeps saying they cannot find anything."

General Experience & Practice Management

Pros:

• "New customer online registration process was quick and easy."
• "I have been with this GP practice for 34 years & although there have been many big changes the level of service has always been fantastic."
• "Really happy with the service I get from this surgery."
• "I'm not sure why this place has so many bad reviews."

Cons:

• "Even booking appointments when I turned up for my appointment its never on the system."
• "I would avoid this surgery at all costs. Not worth the stress."
• "The online system never seems to work."
• "Their online booking system always says 'no appointments available'."