Kleins Hair and Beauty Reviews Summary

Location & Ambiance

Pros:

• "Really lovely little salon hidden in west india quay."
• "Located in a very beautiful location salon is nice with a vintage touch."
• "The salon is super clean."
• "The salon is beautiful."

Cons:

• "The salon is a bit hard to find (Google Maps took me round to the back of the building on Hertsmere Road)."

Staff & Service

Pros:

• "All the people who work there are very friendly."
• "Su is incredibly knowledgeable with decades of experience in hair and colouring."
• "Shannon was so understanding and really took the time to understand what I wanted."
• "Everyone is so lovely, this is easily one of the best hair cuts I've ever had."
• "Shannon not only gave me a beautiful haircut, but she taught me so much about my hair!"
• "I felt super confident after my visit."
• "The staff at Kleins are brilliant and very friendly and I have already booked my next appointment."

Cons:

• "The service felt rushed and like they didn’t care about what I wanted anymore."
• "Around a year ago I noticed it significantly worsened."
• "Wasn't happy with the wash of my hair for the price it should have been a good deep double shampoo with a hair mask and massage."
• "Hairstylist did not recommend or check hair as normal stylist would!"

Technical Skill & Results

Pros:

• "Shannon did a wonderful balayage on my hair!"
• "Sue gave me a wonderful haircut exactly understanding my style and requirements."
• "The technical aspects of cutting my hair are performed to a high standard."
• "Shannon proposed a better haircut solution, that would fit me."
• "Shannon listens and delivers exactly what her client wants."
• "Shannon cut my long hair into a shoulder length bob, putting a lot of effort and attention into the entire process."
• "My hair is amazing now and so happy I found her as it is so hard to find a good hairdresser!"

Cons:

• "Michelle turned my hair into dark brown when I asked for Dark Blonde 7.0."
• "No, they did not apologise."
• "No, they did not offer a discount immediately. I paid the full price of £85."
• "About 2 months ago I left so unsatisfied with my hair that I had to wait for it to grown out and decided to go elsewhere to get it corrected."

Price & Value

Pros:

• "The prices are fair."
• "The price is competitive and value for money."
• "All for a reasonable price!"

Cons:

• "Prices can go a bit lower."
• "I wasn’t overcharged or pushed to add on extras, as my experience in other salons."

Products & Additional Services

Pros:

• "The products used were so nice and Shannon took great care in washing my hair and explaining what high street products would work best with hair type."
• "I was offered tea/coffee on arrival."

Cons:

• "I appreciate I wasn’t overcharged or pushed to add on extras, as my experience in other salons."

Repeat Business & Recommendations

Pros:

• "I have already booked my next appointment."
• "I will be sure to revisit!"
• "I will definitely be coming back :)"
• "I've been coming to Kleins for many years."
• "I promise you will never leave disappointed! :)"

Cons:

• "No, I don’t want to return to KLEIN’S for a colour correction."
• "Easy to say, I am not coming back and think twice if you want a good haircut."