The Box Reviews Summary

Staff and Service

Pros:

• "Tereze was brilliant, she knew exactly what I wanted."
• "Staff were very friendly and welcoming."
• "Consistently great service, no matter who your stylist is."
• "The stylist and manager really took their time to make sure I had the colour most suitable for my hair."
• "I was seen by Gemma who is extremely tentative and talented."
• "Yasmin did my most recent cut and colour at The Box and it was one of the best I have ever had."
• "The stylist I go to, Gemma, is so friendly and always makes my hair look amazing."

Cons:

• "However the haircut was very poor as the hairdresser was clearly inexperienced."
• "Felt I wasn't listened to when I described what I wanted."
• "Instead of rectifying the problem he decided to cancel my appointment and gave me a refund telling me that it’s best I go elsewhere."
• "After asking for them do fix my hair after already paying they said they can’t fit me in until after my holiday!"
• "They’re only polite and nice if you don’t have a problem with your hair."
• "It felt very awkward having a professional ask me how to fix it after explaining what was wrong."
• "He wasn't interested in me or my hair, we didn't talk at length about what I wanted and he was quite dismissive."

Salon Atmosphere

Pros:

• "Intimate indie salon that gives you the attention that the high street salons could never replicate."
• "A lovely, friendly salon under the arches."
• "It's a lovely little salon with lovely people working there, who are exceptionally skilled and super nice."
• "The atmosphere was also lovely and so relaxed."
• "Love this place! So well priced for such high quality care."
• "The salon is cosy, clean and friendly, makes me feel relaxed."
• "Amazing atmosphere, very friendly staff and quirky furnishings."

Cons:

• "Joke of a company, avoid!"
• "Worst experience I’ve ever had in a salon!!!!!!!!"
• "This hairdressers is unprofessional and seem to only cater to hair that isn’t textured."
• "Really disappointed after all the good reviews I’d read."
• "Unfortunately it wasn't a great experience."
• "Really unhappy and self-conscious after having my hair dyed at The Box."
• "The result is messy but not in a particularly good way."

Value and Pricing

Pros:

• "I also love the online booking system as it clearly states prices and availability."
• "Loved the vibe, loved the team and loved my haircut! Such a great location and didn’t break the bank like many other haircuts I’ve been to in London!"
• "The price is reasonable and definitely good value for money."
• "Very reasonable prices, lovely products and top top top service."
• "The prices are very reasonable for the standard of haircut."
• "Great salon, smooth online booking system, affordable prices."
• "So happy with my haircut by Anna. She really listened to what I wanted and did it perfectly, and for such a reasonable price too!"

Cons:

• "It's a shame you can't tip on card though as not many people carry cash in this day and age."
• "However, for £65 i had maybe about 8 foils in my hair - personally, i wish i'd gone for a 'balayage top up' which was only another £10 and i think would have benefited me more."
• "Felt I wasn't listened to when I described what I wanted as well as being charged more than advertised on their web page (no wash, no dry, just the cut)."
• "It did cost a bit more money than what I would usually pay."
• "Much overpriced."
• "Unfortunately, I will not be returning to The Box."
• "I have had to book another appointment elsewhere to fix the damage."