Address: 18 White Church Ln, London, E1 7QR, United Kingdom
Phone: +442037309118
Rating: 4.1
based on 124 reviews.
Staff Professionalism
Pros:
"Jessi was friendly, attentive and clearly had experience with hair."
"Second time coming here and I love the friendly staff, efficient service and calming atmosphere."
"The salon itself is really nice and all the staff provide an excellent customer service."
"Maryam explains everything thoroughly and really does the job so gently and beautifully."
"The staff is super friendly and takes care of all of the customer's need."
"The team made the whole experience comfortable as possible."
"All the staff is very welcoming especially."
Cons:
"The young girl on the counter was extremely rude and unprofessional."
"They are incredibly unprofessional, cheats and have scammed me for my money."
"Most unprofessional behaviour cancelled 3 times on the day itself."
"They did not even apologise for this…they are the rudest and couldn’t fix it."
"I called the lady she just cut the call without even saying sorry."
"Whilst brushing my hair she kept on kissing under the teeth and looking annoyed."
"They are unapologetic and take no fault they just want your money and shove you out disgusting customer service."
Salon Services
Pros:
"I loved what the lovely lady did to my dry and too-much-split-ends hair."
"I felt very happy with my new hair."
"It still looks great and vivid!"
"Such a pleasant surprise to find this salon. Completely hijab friendly and only for women!"
"Was the first time simple nail polish stayed on my nails for a week and half!!"
"All the beauty treatments are excellent value for money - the eyebrow waxing/threading is great, Shellac & manicures are done professionally."
"Maryam is a very good hairdresser. She's done my roots and cut my hear a couple of times now, and I am very happy with the result and with the price."
Cons:
"During my Hollywood wax I mentioned at least a couple of times that it was too hot."
"A service which should have taken 45 mins took 2 hours and 30 mins, throwing my entire schedule for the day off."
"If want a to pamper yourself this is NOT the place to come, even though Maryam was nice she lacked the skills of a hair dresser."
"It appears that the gel nail polishes used are not of particularly good quality because they required 3-4 coats to become opaque."
"Shellac manicure poor quality- coming off after a week & inconsistent and patchy colour."
"Eyebrows wax and tint- piece of skin ripped above my eyelid during waxing."
"The machine that was used was not the original hydrafacial machine, but rather a lower quality machine that can be easily purchased on Amazon."
Pricing and Payments
Pros:
"Wonderful place - always very helpful, owner is amazing, and great prices."
"The service was 10/10, on time, offering refreshments."
"Would highly recommend for good quality at good prices."
Cons:
"They usually say their card machine does not work, to get you to prepay large sums in cash."
"Cash over credit/debit payments."
"I booked a wash and blow with them, for which the lady quoted £28... At the end of it, I was asked to pay £50!"
"It is not safe to carry large amounts of money in places like East London."
"£50 for gel is ridiculously overpriced, and some of the nails are not straight around the edges."
"After being told of a 50p surcharge for card payments under £10... I was told that they couldn’t accept 5x2p coins."
"Don't buy a Groupon ticket for this salon!!!! It's a fake!!"
Customer Experience
Pros:
"Everything was super punctual and I will definitely come back."
"For peace of mind I would always book here."
"The salon is beautifully decorated with a light and feminine touch."
Cons:
"The staff that I have encountered are nice enough but unfortunately that doesn't excuse the lack of professionalism when it comes to appointments and showing up on time."
"Very disorganised and really impose on your time."
"Not a salon where you can relax and unwind."
"It was a very aggressive and rushed environment, completely opposite from what you would want for your Sunday afternoon."
"The staffs does not have right skill. They don't belong to work under beauty salon."
"Don't ruin your pamper day. They will ruin your hair, the way they bleach and colour makes your hair dry and causes split ends."
"Overall, very bad experience, unprofessional staff and will not re-visit again."