Headmasters Reviews Summary

Staff Professionalism and Skills

Pros:

• "Kane made me feel heard and safe that I’d be getting what I was looking for, and when I said I wanted a darker shade he welcomed my feedback and delivered the perfect color!"
• "Monica also has the ability to listen about her clients' needs and advice on how to make our hair even more beautiful and healthy."
• "Kane was wonderful in the consultation and very knowledgeable about all the products he was using."
• "Kane could not have been any better. From the consultation being very in-depth and happy to spend the time to chat through to ensure we were on the same page, even pulled out pictures to see what we do and do not like and everything in-between."
• "I had my hair cut and highlights done with Kane and I’m over the moon with the results! He really took the time to understand what shade of blonde I wanted to achieve and walked me through all of the different options for shades of blonde."
• "Michael did a great job with setting the foils, the heating, timing to perfection and the haircut."
• "Chelsea was an absolute delight and she did a lovely colour and cut for me."

Cons:

• "Maria completely rushed my hair and kept scratching my face with her nails which was really unpleasant."
• "The stylist cutting my hair (mid-length, no layers) then insisted on blow drying my hair dead straight (even though I always wear it wavy) so that she could “check how she had cut it”."
• "I asked for a curly blow dry. The results were very disappointing! Part of my hair was straight. Part of it was VERY FRIZZY."
• "I asked for a half head of natural-looking highlights and a cut with long layers. The stylist made a total mess - almost peroxide blonde highlights on my mid-brown hair, just one layer that was too short, and a poker-straight blow dry when I’d asked for waves."
• "When I arrived on time, I was just dumped in a seat without my coat being taken (or something offered to drink). I was waiting for more than 15 minutes, and no one bothered to come up to me and explain that there was a delay."

Customer Service and Experience

Pros:

• "The salon was so peaceful and the hairdresser spent 100% of her time with me. She listened to exactly what I wanted and I'm so happy with my hair."
• "The salon is always clean, chilled, and welcoming. Thoroughly recommend booking with Kane!"
• "The receptionist was so welcoming and accommodating. Fadya and Chelsea were so lovely and knew what me and my niece wanted and they smashed it!"
• "I like the salon. It was on time and hair cut was quick and great. It looked very busy. I had Ceri, she did a good job in a short time."
• "Fantastic experience each time I am going there! The team is really helpful on advising me and with their high skills I know I will be always happy on what I want."

Cons:

• "Rude Customer Service - No greetings or even a smile from anyone - it doesn’t cost anything to smile or give customers a warm welcome!!"
• "I had to go back and have my hair redone as after £116 + 2.5hrs of balayage my hair looked absolutely no different."
• "On Saturday I attended the salon for a curly blowdry with my usual hairdresser and asked for my hair to be pin curled. I have been told a number of times before at the salon how 'thick' my hair is and that extra time is always needed. I was beyond disappointed with the service after being a loyal customer for so long."
• "The stylist who answered the phone was someone else, he said this would be fine. However, the day before I was due there, he called and said they were busy and I had to wash and STRAIGHTEN my hair before coming in so they could give me my cut."
• "Not a great service. When I arrived on time, I was just dumped in a seat without my coat being taken (or something offered to drink)."

Results and Satisfaction

Pros:

• "The colour and condition of my hair is how I’ve always wanted it, but never found in other salons."
• "I visited Kane for Balayage + Cut & Blow dry. This was my first time colouring my hair so I was quite nervous and didn't know the process. Kane was wonderful in the consultation."
• "Thanks to Kane I have had my mop of hair turned into the most perfect, beachy, blonde mane in November."
• "I’ve had full head of highlights and a blow dry from Kane, the colour is lush, my hair feels in great condition!!!"
• "My hair came out fantastic!!!! I had my hair colored, cut and blowout with Braulio as I was going to the theatre."
• "I can’t express how pleased I am with my hair at the moment. I had a balayage, toner, oplex treatment, and blow dry done by Monica, and I was speechless when I saw the end result."
• "I have been going to headmasters for the past 7 years but I have been to the Victoria branch a few times now and I absolutely love it. I have unruly, frizzy and thick hair which is not the easiest to tame but Kane did a wonderful job."

Cons:

• "My hair was in better condition when I walked in there to when I’ve now left. Terrible experience."
• "I asked for a half head of natural-looking highlights and a cut with long layers. The stylist made a total mess - almost peroxide blonde highlights on my mid-brown hair."
• "I asked the stylist to fix it but she said that this is the best that she can do. The manager agreed and said that I should ask for a more experienced hairdresser."
• "I booked for a balayge and a lighter colour but left the exact same - only difference was the length of my hair. I was charged more than my original quote with original stylist."
• "I had to go back and have my hair redone as after £116 + 2.5hrs of balayage my hair looked absolutely no different."