"James is an absolutely brilliant and lovely vet. Kept me updated, explained everything."
"The lady who took the information and carried our beloved dog into the surgery was both professional and caring."
"Everyone was wonderful and considerate in what for us was a very scary time."
"The Vet was knowledgable & very kind to the distressed animal & to me."
"Staff very polite and professional- not just to me but to everyone else at the practice they were seeing."
"The vet who treated our dog was of the highest quality and I would be very happy to entrust any animal to her care."
"The staff put the care of much loved animals - who they call their 'patients' - at the centre of their practice."
Cons:
"Unprofessional...they do..only for the money."
"ABSOLUTELY disgraceful. The attitude of the staff is unacceptable."
"The attitude of the staff is unacceptable on top of the lack of care given to animals at this vets."
"First impression on phoning not good as to quick to tell the cost of out of hours visit."
"They weren't interested in helping me and told me dogs situation wasn't a real emergency."
"Receptionist unskilled, poor interpersonal skills, appeared out of her depth, couldn't explain the mistake she made clearly."
"Terrible receptionist on the phone, he was extremely unskilled and sounded like he just didn’t want us to come in."
Cost and Value
Pros:
"Expected it to be around £200 so I was surprised when they quoted me £115.11."
"As for 3am service I consider that price very good."
"I was dubious about the cost initially as I have no pet insurance but am happy to say it was worth every penny."
"A fantastic and affordable emergency vets in the heart of Bristol."
"Prompt supplying of invoices and receipts to ease stress of insurance claims."
"Vets Now were really helpful and directed me to the practice, giving a breakdown of the estimated cost before I agreed to make the journey."
"Thank you for the wonderful care you gave our Chas at your hospital, the care given was excellent."
Cons:
"Charging me over £350 to give my kitten some pain relief and sending to my normal vets is, in my opinion criminal."
"£250 just to be seen before 9.30 and £350 to be seen after...before any treatment!"
"The prices of out of hours vets is pretty disgusting really."
"Charged £170 just to be seen because of COVID did almost nothing."
"Long waiting time and quite expensive for what turned out to be a 5-minute check of my pet."
"Grossly overcharged but I’m assuming it was because it was a Sunday."
"Rushed my dog in to them last night after being attacked by a dog, they took him in gave him pain relief, cleaned the cuts and put patches on to contain the infection, for just this they have charged me £1900."
Compassion and Care
Pros:
"Our dog was really poorly and they were professional throughout."
"She was extremely respectful and kind so he was able to pass peacefully."
"Thank you to all the staff who looked after my dog last night after raiding the bin/poisoning herself."
"They helped him and us through this very traumatic time, we were treated with compassion and respect."
"The vet I saw at Vets Now in Bristol was absolutely lovely. He was great with my dog, and explained what he needed to do."
"Really amazing service, couldn't recommend it more."
"The staff are lovely, and 2 days after getting my dog home he is almost back to his old self."
Cons:
"Absolutely awful, not genuine only wants your money."
"It is now over 24 hours since I informed this practice of her death and I am still awaiting a call back."
"100% AVOID THIS VETS."
"There was no assessment of our dog’s condition for over two hours."
"Unreasonable and want your money - I called Vets now at the beginning of bank holiday weekend as I had missed picking up my cats heart medication."