Hair E14 Reviews Summary

Hairdresser Skills and Services

Pros:

• "Emma Simpkins has done my hair for years and is really good."
• "Shaz pays attention to every single detail and does an amazing job in a quick manner."
• "Sonja managed to rectify in an excellent and professional way a cut I had done elsewhere before."
• "Sonia was very quick and flexible to work with what I wanted and made me feel comfortable."
• "Sonya always slays my hair alone with patience, a friendly smile, wonderful conversation and a perfect blow dry at the end."
• "Georgia made me feel so comfortable very polite and so sweet."

Cons:

• "They can't really do men's hair."
• "The one I met was not professional at all... Her cutting resulted my hair looked awful!"

Customer Service Experience

Pros:

• "All of the staff were so friendly and hospitable."
• "The hairdresser consulted with me at each stage (which helped calm my nerves) and even confirmed the cost."
• "Emma M. was very kind and patient, and helped to communicate with me."
• "Very honest in her approach with what can and cannot be achieved within my colouring sessions."
• "An absolute gem of a hair salon. Friendly people, coffee, tea, anything you fancy on offer."

Cons:

• "I feel so sorry for my little one... Everything was far away from being 'perfect'."
• "Very rude and unprofessional staff: They just told me that they could not inform me that the hair stylist was absent."

Value for Money

Pros:

• "It’s great value in comparison to most London hairdressers."
• "Prices are decent too."
• "The prices are reasonable and they even do half price Mondays."

Cons:

• "Despite the fact, that the haircut itself was ok, this is not the approach to gain long-term clients."

Atmosphere and Environment

Pros:

• "The place just really felt homely."
• "Good atmosphere listened to what I wanted done to my hair."
• "The vibe in the Salon was fun & welcoming."

Cons:

• "I think I was one of the last customers & majority were white... but the other times I’ve gotten a trim, it was fine & the workers where lovely towards me."

Consistency and Attention to Detail

Pros:

• "Emma was super attentive and really made me feel comfortable."
• "Kacey was so lovely she coloured and cut my hair exactly how I wanted."

Cons:

• "They also give me the same haircut no matter how little I ask them to take off the top."

Additional Perks and Services

Pros:

• "I also got a delicious cookie with my coffee."
• "Really welcoming and nice staff, taking good hygiene precautions with Covid."

Cons:

• "As other parents recommended, kids were offered lollipop at the end of the haircut - unfortunately, nothing like that happened."

Professionalism and Expertise

Pros:

• "Sonya is the Queen of Balayage her cut & Colour was perfect!"
• "Cathy is incredible! Absolutely magical colourist and does an amazing cut and style."

Cons:

• "I give 2 stars because they really try to make you happy but just simply can't cut my hair right."

Personalization and Client Understanding

Pros:

• "She’s done my 6-year-old daughter’s hair many times & I love listening in to their conversations."
• "Emma.S was friendly and chatty which made me feel comfortable."
• "They remember their customers and are always so kind and patient with my requests."

Cons:

• "They failed to provide that personal touch."

Booking and Scheduling

Pros:

• "Booking is easy and they try to accommodate last-minute requests."

Cons:

• "I have been let down twice because of poor scheduling."