Address: 188 Brick Ln, London, E1 6SA, United Kingdom
Phone: +442070333920
Rating: 4.8
based on 236 reviews.
Salon Experience
Pros:
"The Salon is such a fun place to be too!"
"From start to finish the service is exceptional, personalised and an incredible amount of fun."
"Every single staff member is so warm and welcoming instantly making you feel right at home, and fabulous!"
"The whole crew and amazingly friendly and lovely. Always made sure I'm comfortable with tea and biscuits or something chilled like cloudy lemonade."
"The vibe of the salon and the staff is so open and welcoming, I literally feel like I'm catching up with my friends when I go."
"The salon has a community feel and everyone looks after you which is a bonus when bleaching is a lengthy process."
"The whole vibe of this salon is just perfect!"
Cons:
"I found myself being 5-10 minutes late for my appointment... the lady on the phone simply told me I will not be seen as they’re too busy."
"Despite ringing NAS, keeping them updated throughout the journey and eventually literally sprinting to the appointment, the slightly unhelpful receptionist told me that they were unable to see me."
"Also it goes on about how its a place for misfits etc but tbh I didn't find it all that welcoming."
"It felt that unless you were some kind of hair blogger you didn't really get the best treatment."
Stylist Expertise
Pros:
"Norman absolutely transformed my hair - thank you so much! I showed him a few photos and he not only gave me what I wanted but even better than I expected."
"Clare listened to what I wanted but also offered suggestions which were brilliant!"
"Jeremy really listens to me and delivers exactly what I ask."
"Norman is one of the best humans on the planet."
"He always goes above and beyond to make my hair dreams come true."
"Norman is an absolute hair god."
"Norman is a GENIUS when it comes to hair colour and care."
Cons:
"After my first appointment my hair had broken and was badly damaged, something that I did inform them of."
"I’m now left with a streaky hairstyle and over £500 out of pocket."
"Asked for a balayage and instead got something that looks like dodgy highlights."
"To leave in tears with wrecked hair was so upsetting."
"Hairstylist seemed super inexperienced with cutting and straightening curly hair."
"I genuinely hate my hair, I went in wanting rose gold colour and i got red instead."
"I was persuaded to go copper and my hair was bleached to within an inch of its life and ruined."
Customer Service
Pros:
"Sophia, she reached out personally to rectify my hair and I couldn't be happier."
"They care about your hair in the long run and not just on the day of your appointment with them."
"Everyone is so friendly and just want to help you as much as possible!"
"The staff are great, so friendly and welcoming."
"They are very welcoming and pay a great attention to their clients."
"The entire staff is so friendly. 5/5 would highly recommend!"
"Thank you to Norman, Jeremy and the whole Not Another Salon team for taking such good care of me and my hair when I came in on Friday."
Cons:
"The end price was over £100 more than what I was quoted in my consultation appointment!"
"After 1 wash (with organic, minimal chemical shampoo) the colour pretty much came out."
"Money not very well spent :-("
"Really expensive (but all salons in London are) and ultimately didn't get the colour I wanted / asked for."
"£260 for a disastrous colour and still have wrecked hair now months on."
"I was so excited to originally come in and try somewhere new but now feel completely mugged off and let down."
"I was also under the impression that the deposit works like a regular deposit and goes towards your appointment but nope- it’s actually on top of what you pay and wasn’t made clear to me at all."
Inclusivity
Pros:
"You can really tell they mean it when they say their ethos is about being inclusive to everyone."
"I am autistic so this process (involving a new place, people, sensory inputs etc) could have been a challenging one, but everybody has been kind, straightforward and understanding- Connor especially."
"Now for a more personal note, if you're lgbtq+ person, you'll never find a better alternative; I've felt exceptionally safe and well-received."
"The salon is also super warm, welcoming and inclusive, and the team are so friendly."
"Upon entering you can see what a fun, free and safe space it is."
"The environment you will find in this salon is inclusive and happy, which is difficult to find!"
"Everyone is so lovely there, so helpful and caring and they’ll do what they possibly can to make you feel welcomed and pretty in your new hair."
Cons:
"Your just a money making machine not a proper hair salon."
"I shall not be visiting this salon again as I have been left with disappointment and damaged hair."