Stirling Ackroyd Estate Agents Reviews Summary

Customer Service

Pros:

• "Sue from Waterfalls in Woking took care of me and family great and really appreciated for her professionalism, patience and endless support."
• "The team members we have had contact with (namely Ben, Anna and Alison) have all been professional, personable, reliable and responsive whenever we had a query."
• "Elle at the Woking branch...has been fantastic from the very start."
• "Anna was a star from start to completion, extremely professional and responsive throughout."
• "We are very lucky and happy to have such a responsible agency with high class staff like Lyndsay and Kate who puts a smile on your face in every conversation."
• "Nisha has gone above and beyond since taking over the property manager duties and organised the issue to be handled as soon as we raised it to her."
• "Lyndsay Sargent, who helps ensure a happy tenancy for the tenant and ourselves."

Cons:

• "I thought this company was professional and polite, at first. However, I have received a severity of issues since."
• "All they did was rolling yes and saying well we know it’s difficult with Liz we have lots of complaints about her."
• "Stay well away if you are a landlord. If a tenant go for it as they let you destroy property and breach contracts as you need a peaceful life!!"
• "Please be aware this company is very good at taking deposits. But wait until you try to get it back."
• "Waterfalls Woking's failure to address this fundamental security flaw showcases their utter disregard for the safety and peace of mind of their residents."
• "Very disappointed with their services because they were not proactive or communicative and didn’t seem to care."
• "They never reply to emails or calls."

Professionalism

Pros:

• "The process was smooth and efficient, our house was listed very quickly and the communication was great throughout."
• "Special mention to Dan who handled our sale and did an amazing job from first viewing to completion!"
• "Kevin and Zack...always kept us updated with what was going on and also offering suggestions."
• "Matthew Parr for his persistence in ensuring the legal and financial elements were kept on track to achieve a swift exchange which for us was an essential requirement."
• "Everyone in the office seemed genuinely happy for us when we picked up the keys to our new house!"
• "Matt went out of his way to keep us fully informed throughout the process, and made a complicated chain far less stressful than it could have been."
• "Steve Mantell...professional, wise and supportive."

Cons:

• "Apart from once during our quarterly inspection where I was told it was unacceptable to have leaves in my garden in October after the trees lost their leaves."
• "Very disappointed with how lily was not a true professional... It’s 3 weeks now and have not heard a thing."
• "Rented a property through this company. Communication was slow and on same parts we were chasing them to complete parts of the process."
• "The furniture provided was beyond salvageable, with broken legs on chairs, wobbly and unstable tables, and mattresses that were not only uncomfortable but also shockingly stained with what appeared to be blood."
• "Their own handyman couldn't even measure a washing machine correctly."
• "The majority are unprofessional, unreliable, utterly useless and complete liars."
• "Some of the staff are so clueless you may as well employ chimps."

Recommendation

Pros:

• "It has been a pleasure renting through Stirling Ackroyd and I highly recommend them."
• "Thank you to everyone at Waterfalls for a stress free rental experience!"
• "Would highly recommend Waterfalls and should we ever decide to sell our property they would be our first and only choice."
• "Highly recommend Stirling Ackroyd as an estate agent."
• "I'd recommend them to anybody."
• "We would recommend waterfalls Estate Agents without hesitation."
• "We would highly recommend Townends Woking if you're currently searching for a property in this area."

Cons:

• "Worst agency in the world!! Stay well away."
• "Now using a local company and they are really swift and proactive! Improvements needed from waterfalls."
• "I will never, ever, use this company for anything ever again."
• "We went to see a flat made an offer... But not getting back to us after we called you times and emailed you twice... Obviously it show you are disrespectful and rude."
• "Avoid renting with them if there is lady called Liz Owen involved with the property you are planning to rent."
• "I would not recommend them at all. Sounds like the sales side of their business is much stronger than the lettings side."
• "I'm having immense trouble retaining back my deposit, and having to endure more stress by taking matters further via legal proceedings."