Foxtons Woking Estate Agents Reviews Summary

Agent Performance

Pros:

• "Francesco Smela was exceptional... he made it so easy for me."
• "Stephanie is a complete professional."
• "Louis got the job in one day. The process went smoothly."
• "I was most impressed with Stephanie Puttick and Joe Robinson."
• "Craig and Christian were extremely professional and helpful with all aspects of the house sale process."
• "Stephanie Puttick was with us every step of the way and was adamant that she was going to be the one to find us our new home, which she did in the end."
• "I highly recommend Craig Brant from Foxtons. He made the whole experience of selling our house seamless and easy."

Cons:

• "So overall, an absolutely awful and stressful experience. I do not recommend Foxtons."
• "When they make money they care when they do not anymore they just do not act professionally anymore - it’s just obvious!"
• "Impossible to have concise info from them."
• "Bunch of scam artists! Their emergency line is an answerphone, their customer service is pants once they have you, and they like to falsify signatures."
• "Very bad service from Foxtons."
• "DO NOT COMMUNICATE INTERNALLY between themselves and constantly ask you the same damn questions or blame you for THEIR errors!"
• "Tried to increase my rent by £300 pcm claiming it was a bargain when a property the exact same as mine a few doors down was recently let for £20 pcm less then what I was paying for at the time."

Customer Service

Pros:

• "We found it a stress free, smooth process and would highly recommend if looking to rent in the area."
• "All communication was excellent and I'm very thankful for the help and dedication from Craig Brant and Sammy at the Woking branch, very professional and courteous."
• "Service Excellence! I was looking to rent a flat for my daughter. Right from the first contact and throughout, I was very impressed with the professional way we were dealt with."
• "Very professional service from start to finish."
• "Foxtons were so incredibly helpful when we moved here from SA last month."
• "Great service and super friendly."
• "We always felt well-informed, and our questions and concerns were addressed promptly and thoroughly."

Cons:

• "Foxtons agents are brilliant and deserve 5 stars. Unfortunately if you are renting or using foxtons to rent your property you will deal with their property managment service. They are disgraceful."
• "We have problems with windows, that we have been complaining for past 3 months and it is still not fixed."
• "One of the toilet was not properly cleaned when we moved in. There was no action on our complaint."
• "The fees are ridiculous, £420 and then requested my boyfriend get the references himself, I said no way! We're paying that you can at least do some work! Renewal fees of £100 every year. Avoid them for renting, there are many agencies in Woking considerably cheaper. Frankly, they should be ashamed."
• "Courteous letter received to value our property (which was timely). Cancelled valuation appointment an hour prior."
• "I couldn't get hold of our assigned salesman and he didn't call back - because he was on holiday."
• "The customer services of Mr. Amaar Qasim is exceptionally excellent."

Property Quality

Pros:

• "The property was of excellent quality (new and clean and of excellent locations) when we viewed it in person."
• "Foxtons is definitely the best rental agency in the area."
• "We really liked the property viewing choices given to us and the ease of paperwork."
• "Foxtons is our best experience in real estate search by far."
• "Thanks to Stephanie at Foxtons Woking she found us the most amazing house which ticked all our boxes very quickly."
• "Me and my partner were looking for a place in the centre of Woking and Foxston gave us the best help possible finding the perfect match for our budget and expectations."
• "Stephanie really came through in finding an ideal place, providing a video tour, organising the paperwork and always being there to help along the way."

Cons:

• "Foxtons agents are brilliant and deserve 5 stars. Unfortunately if you are renting or using foxtons to rent your property you will deal with their property managment service. They are disgraceful."
• "We have problems with windows, that we have been complaining for past 3 months and it is still not fixed."
• "One of the toilet was not properly cleaned when we moved in. There was no action on our complaint."
• "The fees are ridiculous, £420 and then requested my boyfriend get the references himself, I said no way! We're paying that you can at least do some work! Renewal fees of £100 every year. Avoid them for renting, there are many agencies in Woking considerably cheaper. Frankly, they should be ashamed."
• "Tried to increase my rent by £300 pcm claiming it was a bargain when a property the exact same as mine a few doors down was recently let for £20 pcm less then what I was paying for at the time."