Bourne Estate Agents Woking Reviews Summary

Property Management and Letting Services

Pros:

• "Brandon has been successful in securing lovely tenants for my property!"
• "Brandon made the process stress free for me!"
• "My letting agent, Brandon, listened to what I was looking for and went above and beyond."
• "Brandon was helpful during the entire process, he kept us well informed."
• "Brandon found us a great tenant very quickly."
• "An exceptional team who have gone above and beyond from the start."
• "Brandon made our move very easy and was a great support to us!"
• "Brandon Reynolds is a gentleman and a scholar! A true professional."

Cons:

• "An immense disappointment to the estate industry both ethically and professionally."
• "From my experience, if you contact Bourne with any other business and there is no profit to make for them, don't expect any reply."

Customer Service and Communication

Pros:

• "The communication was always open and honest with regular feedback."
• "They kept me updated regularly and made the process stress free for me!"
• "Standard stress with solicitors but kept up to date throughout the process."
• "Special mention to Ross in particular who was amazing throughout the process with letting us know of all the updates."
• "The team at Bourne showed fantastic resilience, perseverance and determination and got it done."
• "These guys were communicative and efficient, driving the sale and keeping me informed at all stages."
• "We were kept informed weekly of progress by Ross so we knew what was happening."
• "Their communication is very effective & they are always there to advise/support."

Cons:

• "The agent who handled my purchase was dishonest and deceitful. He worked 100% in the interest of the buyer."
• "Their reference for solicitors and mortgage consultants are extremely good. I would strongly recommend using them if you are serious about the sale."

Professionalism and Expertise

Pros:

• "Absolutely astounding service from Bradley with buying our first house."
• "I cannot commend enough the absolute professionalism and attention to detail provided by the team at Bourne."
• "I have recently had the pleasure of selling my home through Bourne estate agents in Woking."
• "If I could give 6 stars out of 5 I would! These guys were communicative and efficient."
• "Bourne Estate Agents have been professional friendly and helpful throughout."
• "I went for viewings with the estate agent Matthew. He was professional, punctual and really helpful."
• "I have rented my property with several agencies in Woking and Bourne are by far the best."
• "We have worked with Bourne both buying and letting property. They are professional and communicate brilliantly."

Cons:

• "An immense disappointment to the estate industry both ethically and professionally."
• "I would strongly recommend using them if you are serious about the sale."

Sales and Marketing Strategies

Pros:

• "Within 1 month of being with Bourne it sold. They go out and find the buyers instead of other estate agents who just sit there and wait."
• "Always on hand, focussed and accessible for advice and guidance, the team worked hard at the marketing of my property."
• "From the first meeting for a viewing, through to exchange of contracts Ross and the team have added value to the whole process."
• "Their marketing of our property was clearly well thought out and targeted to potential buyers."
• "Andy displayed a deep understanding of the local market, was able to pitch the property at the right price."
• "Unlike most agents, Bourne work hard to get the right sale for their client."
• "An extremely professional and helpful service. We were well looked after during the purchase of our new home."
• "Bourne did a fantastic job helping to sell my property."

Cons:

• "From my experience, if you contact Bourne with any other business and there is no profit to make for them, don't expect any reply."
• "I purchased a property through the agency and I do not recommend it."