The Tollemache Arms Reviews Summary

Staff and Service

Pros:

• "The staff were efficient and friendly and then we were sat at our table ready to view the menu."
• "Service was great attentive without being overbearing."
• "Service was prompt and staff were always available but without being pushy or in the way."
• "Really welcome and great for kids too with colouring in which they put on the wall."
• "Amazing service, everyone was so friendly."
• "Very friendly service and a great pub atmosphere."
• "Staff friendly and knowledgeable."

Cons:

• "Bar man told us it would be a 45 minute wait in spite the place was almost empty."
• "Landlord too busy mowing lawn on noisy lawn mower during lunch."
• "I asked bar man what he recommended and he was unfriendly and unhelpful."
• "The service was a little slow but it was a midweek meal and they were training new staff."
• "Service was good but standard of food appears to have dropped in recent months."
• "Slow service for the desserts."
• "Service slow, waited ages for drinks, waited ages for sugar for my coffee and added on extras to the bill that shouldn't of been there."

Food Quality

Pros:

• "All the food was absolutely delicious, everyone enjoyed their meals."
• "The food was lovely and fully deserved the regional awards that it has recently received."
• "Food was absolutely gorgeous beyond any expectation."
• "Belly pork and sticky toffee pudding were amazing."
• "The roast pork I had was lovely."
• "The food we had was amazing - 3 different burgers including one vegy and all were amazing!"
• "The food was exceptional! I ate everything on my plate."

Cons:

• "Lovely staff but the food was awful!"
• "The main course of beef was extremely disappointing."
• "The roast potatoes were under cooked and dry, cauliflower cheese tasted awful."
• "Sorry ..but the fish and chips were just about warm and not what we had expected."
• "The food served is quite generic and bland, nothing wrong with it at all just nothing that makes me want to particularly go back again."
• "We were so disappointed with our meal...everything was cooked or soaked in olive oil..we left feeling very sickly."
• "Food was awfull. Lumpy, grey, mashed potatoes and sausages which were rock hard and looked and tasted like they had been reheated several times."

Value for Money

Pros:

• "Not cheap but still delicious good value."
• "Absolutely delicious and brilliant value."
• "It's reasonably priced and the service was very good."
• "The price was outstanding value."
• "Great service and decent value for what we had."
• "Fairly priced as well and the rural location is a bonus."
• "Without doubt I would recommend this place to anyone looking for good home cooked food at a realistic cost for such great quality."

Cons:

• "Overpriced food beware garden menu not great £7 each for very small tapas style and the flat breads at £12 each are ridiculous."
• "The menu prices were not cheap, speaking as a northerner, we don't like expensive, unless it is good value for money."
• "Lunch time menu a bit pricey."
• "Wine is good but expensive, the still water is also £4 a bottle which is greedy."
• "£10.70 for a white wine and a lemonade and lime is shocking."
• "For three people £110 and still hungry."
• "They are charging restaurant prices for everything, including drinks which for a rustic pub is poor value."

Ambiance and Setting

Pros:

• "Great views from the garden."
• "The place itself is a really old country pub with low beams and tons of character, whilst being clean and well set out."
• "Views from the garden are beautiful, look out for the herb and flower Wall on the barn."
• "A roaring open fire was very welcoming on a crisp winter's day."
• "Beautiful country pub with stunning views."
• "Lovely pub in the village of Harrington."
• "Beautiful old inn in a lovely rural setting, very comfy inside with exactly the right decor."

Cons:

• "Not the best but ok. Very nice building in a scenic location but the clientele that visit are a bit up themselves making it not an enjoyable place to drink or eat."
• "Flies intolerable and incessant."
• "Scruffy, dirty place."
• "Very very noisy, we couldn't even hear each other."
• "Loud totally inappropriate grunge rock music 2 feet from us so had to ask for it to be turned off."
• "Just very busy on leaving in a small village was a bit frantic at times."
• "Unfortunately we had a bad experience which means I could not ever return."

Additional Services

Pros:

• "Really welcome and great for kids too with colouring in which they put on the wall."
• "A great play area. My daughter ordered the pizza off of the kids menu, and they brought out the ingredients for her to make it how she wished."
• "It is child friendly with fish & chips plus sticky toffee pudding for £10. The kids loved it."
• "Nice touch with the doggy roast dinner too, our dog absolutely wolfed his down in record time."
• "The band was great and kept the crowd going into the evening. Even though it got chilly, they provided copious amounts of blankets."
• "Good parking facilities."
• "Absolutely fantastic place.. and what an inspirational name to celebrate our Queen’s Platinum Jubilee 'LIZFEST'."

Cons:

• "No positive mentions regarding allergen information."
• "The only negative point was that they did not sell low or zero alcohol ale."
• "Find it a little weird they only do Coke Zero especially given that not everyone likes artificial sweeteners."
• "The Raspberry Sorbet has almond nuts all in it and no mention of this on the menu."
• "Nuts put on deserts without anything being said on menu. Be careful anyone with tree nut allergies!!!!"
• "Toilets down a couple of steps, not good for disabled, toilet very difficult to get in & out... doors need to open out."
• "However, make sure you have charge on your phone and it's a modern one as our drinks order had to be done through their app which you need to down load before ordering. This will exclude some people from enjoying this pub."