"Staff excellent especially the management, helping customers, and saving them money on the offers."
"Possibly the best service I've ever had in a McDonalds! Food was hot."
"Fast service. You should expect a great customer experience from Alina, Ira and Santo"
"Great customer service and very friendly staff."
"Surprisingly pleasing experience, I was served within 30 seconds, food didn't taken more then 5 minutes, staff was extremely professional and friendly."
"Though the delivery speed is really good, you don't have to wait longer than 10 minutes."
Cons:
"Worst customer service. They called my token number to collect. When I went there to collect they asked me to wait."
"Veeeeeerrrryyy slow service, no one organising customers, more and more people coming in while others are waiting for their orders."
"extremely bad service the staff which was sweeping the floor was told to serve and she started serving without washing her hands"
"Employee who answered phone had as much customer service skills as a gnat!"
"Rude staff on drive thru would let me finish wheat I wanted to order before she over talked what I was saying."
"Service was slow the manager running about working while staff chatting"
"Shocking service / speed. They don’t serve breakfast until 5am, so ordered at 1 minute past 5 and still waiting for food a good 20 minutes later!!!"
Cleanliness
Pros:
"Place was spotlessly clean."
"Clean and tidy. Depending on what time you go in store (weekends/evenings are busy with pub goers) service is generally very quick."
"Took my 3 kids here as a treat during the Summer hols. The restaurant itself was pretty clean."
"Nice calm atmosphere. Very clean."
"Clean and efficient. Touch screen ordering system is a good idea."
"The refurbishment here makes it much more appealing."
"Very dissapointed! always been clean and tidy when been working lady...but now...the tables dirty."
Cons:
"Member of staff new tattoo out the blood seeping from it no coverage and very unhygienic considering he was making food"
"Tables are always dirty and any available staff are often standing around talking to customers that they clearly know from outside work."
"Watched the in store cleaner wipe the spillages around the bin area where you deposit the empty packages and cups the immediately wipe the tables with the same rag"
"Mcdonalds here is disgusting floor is allways sticky it also stinks in there"
"It's nice, the food is like other McDonald's and etc. The problem is, it's not always that clean (toilets) and the people who hang around there are quite dodgy"
"Absolutely dreadful smell inside, every time I come smells like sewer"
"Never never have the kids toys as advertised in branch or on TV."
Food Quality
Pros:
"I had the pancakes with sausage with hot chocolate under £5. This was a great deal."
"Perfect for the kids. A quick snack before getting the train back home."
"Not what you'd expect from a fast food place! Felt the 5 star restaurant vibes all the way from the helpful employees to the clean bathrooms to the perfectly made food and drinks."
"Food was great and service was exceptional they are really working hard in there well done team"
"The food has always been up to McDonald's standard but nothing special."
"Food is mostly warm and always tasty."
"It was delicious and not expensive"
Cons:
"Food came out cold,took over 40 mins to get our food"
"Sausage an egg is just covered in grease."
"Ordered a double sausage and egg mcmuffin, received something the quality of which I would only expect to find at a high end food truck."
"Hit the spot for my partner but not for me. Haven't had a Big Mac in years and I don't remember the mayo sauce being spicy before!"
"Shame I can't share pics of my meal from tonight. Uncooked chips, burnt burger patties, dry cheese slice that wasn't melted."
"Simply terrible. Chocolate milkshake tasted rubbish. They burnt the bread of my cheeseburger."
"Waited over 20 mins from placing order till collection... my grand big mac was freezing cold and all chips were well over cooked."
Atmosphere
Pros:
"This is open 24/7.Has a settee in it,&a basement area.usually very busy"
"Nice big restaurant though very clean etc"
"The place is OK. Although the bathroom could be open."
"all in all good for a quick snack or for the kids"
"It's a great place for a drunken meal/snack 😉"
"On a late Thursday night (past midnight), after a few beers this is the place you want to go to for a quick takeaway dinner."
"Visited last week and used Eat out to help out. Seat-in area downstairs with good social distancing measures."
Cons:
"Not a very pleasant atmosphere to eat food."
"What a miserable bun-fight this place is. Not enough seating."
"Uncomfortable atmosphere late at night."
"Nice restaurant, spoiled by yobs hanging around outside the door"
"However, since the place has been redesigned, the children's game in the middle of the restaurant has ruined it for me."
"The only issue are prices bit higher especially hashbown wich cost 1.49 each and it's an absurdity!!an entire pack of 25 cost 1 quid!!"
"The young manager Ben I recall his name was legend his service skills on point."