Spencer Arms Reviews Summary

Service

Pros:

• "Staff were exceptional too definitely changed my star rating because of this occasion."
• "Both the staff that served me, at the bar and at the table, were very friendly and helpful."
• "The staff treated her like a real person and even catered for a special pudding request without hesitation."
• "Thank you to Niamh and the rest of the team for an outstanding service."
• "Staff were welcoming, friendly and very efficient."
• "Warmly welcomed by Lindsay, attentively served by Ash."
• "The service provided by the staff was beyond expectations."

Cons:

• "Our waiter disappeared for about 30 to 40 minutes."
• "No apology nothing."
• "An hour's wait between courses, had to remind staff we had not been served."
• "Waited 35 minutes before going inside to enquire about my starter."
• "It took a long time to be served when we got there."
• "Waiting a long time to even to order also lots of things we're not available when ordered."
• "The waiter brought out the wrong meals."

Food Quality

Pros:

• "Delicious food and good value."
• "The Bloody Mary Prawn Cocktail starter and the turkey roast dinner were delicious and first class."
• "The food very tasty, hot, well presented and no waiting around."
• "The turkey was tender and moist, cooked to perfection."
• "The food was hot and plentiful."
• "Food was excellent, plentiful and good value for money."
• "Absolutely gorgeous food, tastes even better than it looks."

Cons:

• "Unfortunately F in L steak wasn't good and when we mentioned it, it was acknowledged but that's all."
• "Kids meatball pasta was strange, was more like squashed mince rather than meatballs."
• "Raw chicken in a gluten free bun."
• "The roast potatoes and brocoli was also too dry and hard."
• "The lamb shank was hard and tough, the slow cooked pork belly was like jelly."
• "The steak was not cooked as asked (more rare than medium rare) but was still nice."
• "The beef rib was undercooked (chewy) roast potatoes were reheated in the microwave and veg was bland and overcooked."

Ambiance & Cleanliness

Pros:

• "It has the traditional village pub feel with great food and great service."
• "Lovely place with relaxed atmosphere."
• "Fantastic atmosphere and venue."
• "The ambiance of the inn made it even more enjoyable."
• "Nice looking place with the usual country pub theme."
• "This venue is always a favourite."
• "Pub itself is comfortable to be in."

Cons:

• "Place was like a ghost town, understandably so given the lack of customer satisfaction and attention to detail."
• "Also the tables didn't feel clean and the wall we were set next too had food/gravy smeared all over it."
• "Walls were very visibly dirty and floor didn't look very clean."
• "Quite a cold pub with a nasty draft coming from the non existent door towards the toilets."
• "Not been for a few years - place is a bit run down with tatty furniture, and cold, typically as pubs go before they shut down - time for a refurb!"
• "Terrible, absolutely filthy. Surroundings and cutlery."
• "The lady was very rude to my friend who had booked."