Lucy's Tearoom Reviews Summary

Service

Pros:

• "Excellent friendly staff/owner not sure, but so much nicer just to feel wanted and valued."
• "Staff were friendly and helpful."
• "Every effort was made to make us feel welcome, from first contact, to the end of our stay."
• "Service was good too!"
• "The customer service was very good and friendly."
• "Service was friendly and warm. I'd definitely go again."
• "The staff was helpful and friendly."

Cons:

• "Waited for 45 minutes for a sandwich that never arrived as the dopey waiting staff forgot to pass the order to the kitchen."
• "Service was really slow and not very attentive."
• "Service was slow & had to ask twice to order cake after our lunch."
• "Service could be a bit improved."
• "Service wasn't great considering there were 3 waitresses in such a small cafe."
• "Very poor service. We had to wait ages to order."
• "Service awful, no smile or attentiveness."

Food Quality

Pros:

• "Hands down the best cream tea I've ever had, the scone was incredible."
• "Everything we were served was baked fresh daily."
• "The Full English, and it was one of the best breakfasts of our trip."
• "The service is really friendly and the food is great fantastic coffee superb variety of cheese."
• "Wonderful food, home-made cakes and a great selection of hot drinks."
• "The food was very well priced and extremely delicious."
• "Delicious breakfast. We had toast, bacon, avo and eggs."

Cons:

• "The portion sizes were tiny for what we ordered. 1 small slice of toast with the rarebit for £9!?"
• "Vegetarian full English breakfast came without the vegan sausages."
• "Ok if you enjoy stale frozen reheated scones and scantily filled stale baguettes."
• "Chocolate buttercream tasted cheap and sweet."
• "Homemade Sausage Roll was a child’s size, and the Hummus Salad Sandwich had more onion than Hummus which had been spread frugally over dry bread like butter."
• "This was the worst omelette I've every eaten, if you can't cook an omelette then there really is no hope."
• "Quality is just average. Carrot cake is dry n chocolate cake is too sweet."

Value for Money

Pros:

• "Everything reasonably priced, lovely welcoming atmosphere."
• "Great value too, especially considering it's the Cotswolds."
• "Very reasonable prices for paninis and baguettes."
• "Best value for money."
• "Price is very reasonable, too."
• "Not too pricey."
• "Great value too, especially considering it's the Cotswolds."

Cons:

• "Prices are expensive now one round of cheese on toast £8.50 or thereabouts."
• "Not great value for money £12.95 also chair at table 3 I found to my cost had a raised nail in the seat actually made a hole in my new m&s jeggings."
• "A bit pricey."
• "Used to enjoy going to Lucy's cafe but it has obviously changed hands prices are expensive now."
• "A few limp lettuce leaves isn’t a salad. £10.50 for a slice of quiche a few potatoes and 6 leaves is a bit cheeky even by cotswold standards."
• "£10.50 for a tiny sliver of quiche, 6 slices of potato and a handful of leaves!"
• "£8 is a bit steep for tea and carrot cake."

Ambience

Pros:

• "The architecture met all my expectations, very pretty and the limestone yellow colour adds a lot to it."
• "A lovely outdoor courtyard setting as well."
• "Fantastic little tea room with amazing garden and gentle, cooling breeze."
• "What a lovely quaint tearooms, in a fab position."
• "Amazing atmosphere."
• "Fabulous atmosphere in the courtyard at the back of the cafe."
• "Very cosy and highly recommended tea room in the heart of Cotswold."

Cons:

• "Friendly welcome.. however, we were seated downstairs and felt rather uncomfortable by queuing customers who were waiting to be seated."
• "Strange behaviour from the staff."
• "The atmosphere was kind of dead in there."
• "It was as if they really didn’t want to seat us."
• "Service and food were mostly lackluster."
• "Parking nearby can be difficult."
• "We love cream teas but don’t think we’d be back to this one again."

Accessibility

Pros:

• "Check in and check out were easy."
• "Free car parking is available immediately outside for 2 hours."
• "Well organised during these unprecedented times."

Cons:

• "I cannot recommend this place to anyone with a disability."
• "The toilets seemed to be upstairs and therefore with limited access to those with special access requirements, and indeed the whole cafe was down a step from street level which could be an issue for people with limited mobility."
• "One thing to keep in mind is you can hear footsteps if someone is staying in the suite above you."
• "Nobody offered a highchair for the baby."
• "The customer service was very good and friendly."
• "The food was fine and service was nice. However, I have only given 2 stars as the management was unnecessarily rude about my 5 years old who was playing nicely in the courtyard."
• "There's a very cute courtyard in the back for dining."