Address: Lancaster Rd, Preston, PR1 1HT, United Kingdom
Phone: +441772804848
Rating: 4.1
based on 129 reviews.
Event Hosting and Parties
Pros:
"We at Bamber Bridge Utd JFC would like to thank the Team at Level Preston for a brilliant evening celebrating our seasons achievements."
"Booked a school leavers party here and had a fabulous time! Looked after very well by Charlotte our host."
"First party @ level Preston and we were extremely happy from start to finish. Charlotte, our host was fantastic."
"Had our football presentation evening here. Great private room for bowling which all the kids loved."
"My son had his 7th birthday party at Level today. It was brilliant the kids loved it!"
"Had a lovely morning playing pool with my son, was surprised it was only £1 a game."
"Had my sons 7th birthday at level last Sunday and it was absolutely brilliant!"
"Absolutely lush day out with the family. Great for all ages. Staff were brilliant."
Cons:
"The last few times we have been including my own sons party was very disappointing. Extremely disorganized no communication or hosting of any kind from staff."
"Absolutely awful staff from start to finish!! Party of 12... we were told very bluntly 'you have five minutes or you lose your money'."
"My son has cerebral palsy and struggles with coordination... a young man came and told me rather abruptly 'he needs to make sure he waits until the barriers have gone up'."
"Staff member had no idea about inclusion and wasn’t interested either and made the situation very awkward."
"Extremely rude with no customer service or interpersonal skills at all."
"Poor hygiene in the rest rooms. Waited an hour for one of the main courses. However the food was overall good and the bar staff were friendly."
"The party room wasn't even decorated... Asked for more blackcurrant juice and was told it's bowling now...so I said well the kids need a drink."
"Would not recommended this place and if we weren’t so polite we could have caused uproar."
Customer Service and Staff Attitude
Pros:
"Stacey Piper and her team were fantastic. We had a large group to do Bowling and Lazer Tag and they were extremely helpful."
"The staff were very attentive and courteous."
"The staff were very friendly and helpful."
"Had an wicked time the burgers are on fire kids will love it... Great for people with disabilities and wheel chair ramps well thought out."
"Second visit and what a Brilliant day all round... Great facilities and very friendly helpful staff. Highly recommend 👍🏻👍🏻👍🏻"
"Very enjoyable experience, staff were friendly and very professional, especially Charlotte and Shannon."
"The blonde women that sits serving people is rude needs to learn basic customer service and to put smile on there face."
"Great team night out....staff friendly and efficient dealing with issues had with lanes."
Cons:
"Visited here to play some arcade games and was so disappointed... Probably won't return again."
"I ordered the nachos, I was really looking forward to them as last time I went they was delicious, this time I got served stale chips and the guacamole tasted really off and mouldy."
"UPDATE!! I've come to level many times as a student and the staff are rude every time... rude staff downstairs with the Russian eyelashes and fake tan."
"Karaoke at LeVels. STAY AWAY... Very disorganised, not set up in advance and rude service provided from management."
"The staff are rude!! And I was waiting at the bar for 15 minutes when it was quiet, cause they was too busy talking to each other didn’t get there names but they was 2 young ladies working at 20 passed 2"
"The staff are useless and lazy. Was in today and the male who was supposed to be upstairs at the obstacle course was no where is sight till 20 minutes later."
"Awful contour service I was lied too over the phone about the price when booking, and it was over priced I brought I drink in and they had to take it away what was understandable but then threw it away!"
"Pretty average entertainment centre, prices for golf seem expensive £7 per person for 12 holes, drinks were reasonably priced."
Facilities and Activities
Pros:
"Our Under 10's had a GREAT time covering all activities available."
"Lots to do in one place and a nice relaxed atmosphere to watch some sport on the big screens!"
"Great day out for us (mum and 2 teenagers). Started with Laser Tag which was really good fun."
"Amazing place with so much to do and the prices for activities are amazing."
"Had an excellent time playing bowling crazy golf and laser tag. We also played pool and darts while we were there."
"Our Beaver Scouts had the Crazy golf more or less to themselves which is great when you have a group of excited kids."
"Great to have loads of entertainment in one place. Bowling, laser tag, pool, darts, mini golf, arcade machines, dance mats, snooker, assault course."
"Bowling was excellent, all modern with selfie pictures for every single player."
Cons:
"It's completely run down now and not looked after at all. Half of the change machines weren't walking, and it was the same with the games, too."
"The place was extremely hot, no air con was on and when asked if it could be turned on we was told there wasn't any!"
"Went to do laser tag today and the mini golf with the kids, the laser tag equipment is faulty and the staff are rude and dismissive when you tell them about it."
"The bowling alley wasn't ready for as a tool by this point parents were collecting their children and we haven't even started bowling."
"However at the end of our session when we went to collect the confiscated drink. We were met with absolutely terrible attitude and told that instead of politely being kept behind for us. They had thrown it away without telling us."
"The blonde women that sits serving people is rude needs to learn basic customer service and to put smile on there face when serving people if they don’t like there job quit simple no one forced them to work there"
"I've only done crazy golf here and have done it twice. I'd say for a small space they have made the best that they can. I'd love it to expand and probably remove the game machines to make space for possibly 3 more holes."
"None of the staff I encountered appeared as if they wanted to be there. Place could to with a good deep clean. Don't get me started on Charlotte, what a piece of work she is. Very rude. Very blunt."