Tenpin Leeds Reviews Summary

Facilities & Equipment

Pros:

• "Great place for bowling, food and drinks. Even a pool table next to bar and live sports."
• "The interactive screen was great for this and made it really easy to organise our own games, with pictures too - a nice touch."
• "They had clear COVID-19 Precautions, own Lane, own colour coded balls, order drinks order on phone brought to Lane."
• "Its recently being refurbished and makes the place bigger and more accessible for customers."
• "The lighting over the bowling lanes is funky and fun."
• "Quality arcade games, fruit machines, pool, table tennis, more pool tables, sports channels on huge screens."
• "Really good fun and reasonable price for a group of students!! Undergoing a refurbishment and seems it will be even better on completion!!"

Cons:

• "If you're looking for a broken bowling alley this is the place for you."
• "Absolutely rubbish, quality of lanes poor extremely overpriced compared to York."
• "In comparisons to some other tenpins, this one hasn’t been kept up to standards. The balls are clearly very old and overused as they have many imperfections, chunks missing and not very oiled."
• "Lanes are not fully functional (barriers don't work)."
• "The place has not had a single lick of paint since 1979."
• "The lanes equipment is very temperamental, and in fact we had to move to a different alley."
• "The equipment at the end of the lane is impossible to understand or configure, depleted and worn out."

Staff & Service

Pros:

• "Staff are extremely friendly & helpful."
• "Booked for my son's birthday. Our party host Amy was fantastic, couldn't do enough for us."
• "The staff are really nice especially the lady who was at the entrance she couldn't do enough to help us."
• "All the team that we met went out of their way to be friendly and helpful and were really lovely with our kids."
• "Staff are approachable, friendly, the atmosphere gives a warm family friendly sensation even when busy."
• "Staff were great and bar service was speedy (and dealt with extra requests also when they could)."
• "After visiting the venue today and being turned away due to misleading information on the website about wheelchair access, I was contacted by the manager who formally and professionally apologised for the situation."

Cons:

• "Customer service wasn't great."
• "Staff were unhelpful."
• "The woman at reception was rude and tried to make out that she told us that the lane wasn't working properly!!"
• "A male member of staff a slack as owt. Told him the balls were getting stuck at the end of the lane, he grunted and then did Noth about it."
• "The service was awful the people on reception and they bar were awful and rude."
• "Turned up 10 mins early at 10.50am, and doors fully open and told to go all the way back up the stairs to wait out side. Member of staff at the counter just put forward she didn't care as she gets paid any way."
• "I booked for a recent birthday, spent £120 pre booking and when we got there, we were told, its gonna be 30 mins for the lane, What's the point in booking?"

Value & Pricing

Pros:

• "Affordable too on Tuesdays with half price games and drinks."
• "Food and drink was reasonably priced - £4.70 a pint!"
• "Best place for Bowling in West Yorkshire. Prices are the best and away cheaper than other places."
• "Perfectly serviceable place and good value. It's true that it could do with a little updating and some new balls (many of them chipped / cracked), but it's markedly cheaper than other bowling alleys so one cannot complain."
• "Prices are reasonable. Tuesday evening was half price bowling which was an added bonus."
• "Their Sunday Special deal is great value. 3 full games for £9 per person (after 7pm)."
• "We enjoyed a game of pool too, priced cheaply at only £1!"

Cons:

• "Bought 2 games, kids didn't want the 2nd but they refused a refund. Wouldn't even swap the cost across to food from them. Food was disgusting."
• "The bowling is fun here and I do like the new refurbish... the drinks are just too expensive though. I had a shandy and it was about £4.70!"
• "It is a few pounds cheaper than Hollywood Bowl on Kirkstall, but still works out more expensive when you pay for parking."
• "It's ok, but pricey. Unless you've an offer £27 for 3 games of bowling?!"
• "Don't bother coming here, cost us 50 quid, dirty screens, not enough bowling balls to be able to play."
• "All the machines and bowling lanes are the old ones from when the place was really cheap. Now 'Tenpin' is far more expensive."
• "Its a little dated, cheaper than the other places but not when you include parking."

Food & Beverages

Pros:

• "We also got curly fries which tasted nice."
• "Had an amazing afternoon of bowling with friends. Good was great and the atmosphere was ace."
• "Really fun place to chill out with friends."
• "The chips were nice."

Cons:

• "Don’t buy food here, is all I’ll say."
• "I decided to get some nachos from the snacks menu - what arrived after five minutes would cause outrage in any tex-mex."
• "The menu states they sell 'hand crafted pizza', which they charged about £8 for. When it arrived it was very clear that it was a frozen pizza base."
• "The burgers weren't great, they were dry."
• "Awful and overpriced food, lazy looking staff, always messy and full of unsavoury people who bother you but the staff won't do anything about."
• "I ordered a chicken burger and was given a single piece of fried chicken between two dry buns."
• "Went bowling on the 1/2 price Tuesday which is a brilliant idea, but seems the staff are getting lazy and stop serving drinks over half hour before closing when we were still playing our game."

Accessibility & Cleanliness

Pros:

• "Descend down three sets of stairs into what must be the basement of the Merrion Centre to find this bowling alley."
• "The place was really clean with a great atmosphere."
• "The place is kept clean."
• "Staff were really nice, bowling experience was mostly great."

Cons:

• "False information on wheelchair accessibility on website- claims to follow the Disability Act 1977 in their policies yet has a large flight of stairs just to enter."
• "Drinks/used glasses from previous players had not been cleared away from our table."
• "Toilets were not very clean."
• "Rubbish run down lane kept skipping players or not adding score on, floor felt like not been cleaned like forever."
• "Building looked derelict."
• "Don't bother coming here, cost us 50 quid, dirty screens, not enough bowling balls to be able to play."
• "This is the most run down bowling alley I have ever been to."