END. Reviews Summary

Customer Service

Pros:

• "The grey street store has a great atmosphere, the staff are great help if you ever need anything."
• "The service is excellent and I will surely order more items in the future."
• "Very knowledgeable and very helpful throughout."
• "Amazing service in-store today. Spent a good 20 minutes with me helping me pick different garments to try."
• "I found csr Bea to be very helpful and eager to resolve the problem."
• "The customer service is brilliant and very helpful everytime you ring them."
• "Customer service is pretty good."

Cons:

• "I won the “Yeezy Slide Pure” In Newcastle Store and they refused to sell the win."
• "Their customer service team seem uninterested in getting this resolved."
• "Customer service is poor was even lied to to get me off of the customer services telephone."
• "Very bad customer service been waiting ages to get me refund, same excuse every time we dont have staff."
• "Appalling online customer service."
• "Poor poor poor customer service."
• "Shocking after sales."

Product and Delivery

Pros:

• "They’ve always been excellent for me, items well-described and delivered quickly and securely."
• "The shipping is incredible. The prices are incredible."
• "Amazing online store! I've ordered from them many times and the service has always been excellent."
• "Even with returns, when I send the unwanted items back, the time taken to processed this and refund my money back has been as equally quick."
• "Delivered the next day even over busy Christmas period."
• "I've made a number of orders over the years and was always happy with the products and service."
• "End are one of the best companies around. Their range, service and delivery is second to none."

Cons:

• "Sent me items that were completely different designs to the pictures twice."
• "Don’t ever purchase online since there is no guarantee of your goods being delivered to you."
• "Disastrous shipping and awful customer service. My parcel was returned on customs as with a lot of people."
• "Useless. Sent item back for exchange and they refunded which will take 7 days and won’t be on sale anymore and won’t get here in time for Christmas."
• "They sent what appears to be a used product."
• "Shoes purchased as a gift had a dented front on one of them, making them ill-fitting."
• "They cannot handle releases, short of stock all the time so expect to get a refund email a day after."

Store Experience

Pros:

• "The shop is cosy filled with colourful, unique designs and the window display always makes it look inviting."
• "Absolutely worth a visit and worth taking some time to really have a look around."
• "The store has a clean and crisp demeanour and is easy to navigate through."
• "I visited End for the first time based on recommendations from my friends. I was very impressed with the store and they have a variety of offerings to choose from."
• "The store itself is very clean and spacious, I would always recommend this store to others."
• "There's nowhere in Newcastle quite like END for the selection of clothes and brands."
• "It’s my go-to whenever I need some new garms, definitely recommend but make sure to give yourself some time as there is so much choice over the three floors."

Cons:

• "Lovely store architecturally and interior design wise, however pretentious staff and music was horrendously loud and full of expletives."
• "But since they opened the new shop around the corner it feels incredibly pretentious in there."
• "Staff were not helpful standing around talking about their night out the day before."
• "And also if you see anything on sale on the website there's a zero chance that they'll have it in the stores to buy so don't waste your time going in to see if they have it."
• "Overlit clothes shop in period building the stairs have been replaced with glass the result an eyesore."
• "SHAME, SHAME on this store for displaying foul language in its window."
• "Terrible in-store service at Newcastle."