Address: 502-504 New Cross Rd, London, SE14 6TJ, United Kingdom
Phone: +442086941331
Rating: 4.0
based on 91 reviews.
Overall Practice Quality
Pros:
"Good GP, they are doing their best!"
"As a new patient, I haven't been disappointed yet."
"I have come across two GPs so far and both have been amazing."
"Thank you for your hard work and care."
"This team has been great all things considered."
"Really good GP."
"Must be one of the only ones where they answer the phone straight away and there is never really any queueing in there!"
"They always manage to get you in within a reasonable time also."
Cons:
"If you want rude staff and if you want a service that never provides you with GP appointments - then this is the perfect GP for you."
"Can never get an appointment with them."
"This GP will leave you for dead."
"I keep calling them for help but they act like I should be grateful that I even got an appointment a few weeks ago."
"Unprofessionalism, lack of empathy and inefficiency are the best words to describe this GP."
"I've been with this surgery for more than a year, was relatively happy until recently!"
"Because of that, I was sent home."
Staff Behavior
Pros:
"Incredible front desk/reception team trying their best to accommodate and locate me to the right person and give me the best care."
"Personally, the staff have been very helpful to me."
"I just spoke to a receptionist called Claire regarding my mental health."
"She made me feel so comfortable which means a lot to me as I can get anxious and flustered on the phone."
Cons:
"If you are looking for rude staff and want advice and decisions about your health being made by receptionists/pharmacists you are in the right place!"
"I called them to book an appointment, the lady on the other side of the phone was extremely rude and unhelpful!"
"The workers here, they don't have empathy."
Appointment Accessibility
Pros:
"Doesn’t take too long to get an appointment either which is a pleasant change."
Cons:
"Yes, appointments take longer to book than usual."
"Haven’t been able to get any appointments with them for years."
"I've gone from walking around to being stuck in bed."
Health Recommendations and Care
Pros:
"Full body check would be beneficial at least once a year- full blood test and screening, to address issues in time rather than trying to fix them once it’s too late."
"The level of care deborah got in her last 6 months was incredible."
Cons:
"They have denied me adequate pain management and when I ask for how to wean off the medication I was on but there has been no guidance with how to do so."
"Sent me to a physio with the knowledge that the physio centre doesn't deal with the pain I was dealing with."
"Only go here if you don't have a chronic illness."
Feedback on Reviews and Communication
Pros:
"Judging by the reviews one can usually tell when people have over stepped the mark and now blame the staff."
"You will notice the prompt reply by the surgery explaining the situation and why."
Cons:
"Laughing (not haha funny) at this reply to my review from Deptford Surgery."
Admin Assistant Experience
Cons:
"I have just left this practice and has the WORST first experience ever with admin assistant Samika."
"She asked me for id. I said to her it had already been sent when I requested my linkage key. She said she still needs identification."
"She also continued to speak over me during our conversation, not allowing me to speak freely and laughing at me. Again - incredibly rude and disrespectful."
"Her customer service was shocking to say the least."
"Samikas attitude is poor and she has failed to meet even the basic standard of good service."
Reception and Booking Experience
Pros:
"The admin assistant this morning was amazing, she used the extended access to offer me an urgent appointment at the Waldron."
"The staff at the reception is always polite, calm and helpful."
"Very friendly staff and prompt communication."
"The online access is very easy for booking appointments and seeing medication/test results."
"Booking appts is easy and clinical staff are really patient and helpful."
"The only doctors surgery that I’ve always got through on the phone to and received genuine care."
Cons:
"Unfortunately when I asked Samika she very rudely and abruptly responded that there are no appointments for medical reviews."
"Cannot get appointment."
"Impossible to book appointments."
"Used to be a great service when I joined nowadays the service has gone down hill."
GP and Medical Service Experience
Pros:
"The HCA nurse and the admin assistant that served me this morning. Both friendly, kind and professional."
"So refreshing to have a good GP that can look after you efficiently when needed, compassionate and helpful receptionists."
"GPs are outstanding – very attentive, always doing their best job to help people."
"The surgery personnel changed since I registered to my GP 3 years ago and the new staff are definitely very helpful."
"I've not even physically been to the practice yet, but I can already tell that when I do I will have a great experience."
"The medical student was very competent and friendly, explaining everything and providing advice."
Cons:
"What they really lack is a professional and reliable nurse."
"No adequate pain management."
"The lack of care and neglect from this GP is shocking."